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Senior Permit Officer

3 months ago

Chelmsford, Essex, United Kingdom Ringway Jacobs Full time

Contract:
Essex Highways
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Location: Chelmsford
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Contract Type: Permanent
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To lead a team with responsibility for processing requests for permits and notices, to facilitate the safe delivery of utility and highway schemes on the ground, ensuring high standards of quality management, customer interaction and resource/time management.
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The Role
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Responsible for developing the team through coaching and other learning techniques to further improve sector knowledge and general skills to allow them to take advantage of progression opportunities:

  • Responsible for resolving day to day enquiries and complaints, as well as using these as learning and development opportunities where appropriate:

  • Resolving contractor enquiries collaboratively, through a clear articulation of requirements and obligations where required:
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Responsible for allocation and prioritisation of work across the team, ensuring that legal requirements and deadlines are met:


  • Responsible for managing records relating to requests and collection of fees relating to those requests:
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As part of the wider Streetworks function support continuous improvement of the Streetworks Team, demonstrated through innovations in service delivery, efficiencies and use of technology:


  • Specific individual and shared targets and objectives are defined annually within the performance management framework
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About You
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Knowledge of, and experience in permit coordination within the field of Highways:

  • Evidence of strong communication and team management, including performance management, training, and staff development:

  • Evidence of continuing professional development, and expert knowledge in relevant professional area:
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Benefits
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At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That's why you will always be given the opportunity to utilise your expertise and develop your career.
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In return for your hard work you will receive:

  • Sick Pay:
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Competitive salary:

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Opportunity to purchase up to 5 days extra leave:


  • A variety of discounts through our "RJ Rewards" app, including restaurants, holidays, days out etc:
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Life Assurance:

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Employee Assistance Programme:

- **Pension scheme

The Company
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We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.

Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
*****We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV's or offering to assist with our vacancies, thank you.

Please click on the following link for more information on this role:

Job Description
**To find out more about what we do click here