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Customer Experience Team Leader

3 months ago

Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time
Who wouldn't want to work for a good company, offering hybrid working, good working environment, and great benefits and on top of that work for a well-known market leader???


Wild are on the lookout for a Customer Experience Team Leader, this role with be to lead, motivate and develop a team of advisors.


Key Responsibilities:

  • Managing escalations
  • Have a good understanding of the regulatory processes in place
  • Carry out quality assurance checks
  • Roll out new processes and be a customer service ambassador
  • Recruit and onboard new employees
  • Monitor and manage team activity
  • Lead and support a team
  • Contribute to new business ideas to improve the customer service experience
  • Work closely with the Team Manager to help improve any processes

Experience:

  • Managerial experience within an office environment
  • You will need to be proactive and driven to want the best out of a team
  • You will be motivated and a selfstarter who likes to be hands on and get involved with all aspects of the department
  • Experience coaching and developing a team
  • Previously managed complaints
  • Worked in a FCA regulated role

Benefits:

  • 25 days holiday plus bank holidays
  • Private Medical
  • Good Pension Scheme
  • Great maternity and paternity pay
  • Hybrid working
  • Childcare vouchers