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Customer Service Team Leader

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full time
Customer Service Team Leader

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Mixxos Group. As a key member of our customer service team, you will be responsible for leading a small team of customer service representatives and ensuring that they provide exceptional service to our clients.

The ideal candidate will have a proven track record of leadership experience, excellent communication skills, and the ability to motivate and manage a team to achieve targets and goals.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional service to clients
  • Manage and resolve escalated complaints from clients
  • Motivate and manage the team to achieve targets and goals
  • Consistent quality checking and feedback, working within a structured framework
  • Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

Key Skills:

  • Previous leadership experience of a small team (desirable)
  • Commercial/Business acumen
  • Exceptional customer service
  • Organised
  • Attention to detail
  • Excellent communication skills

Benefits:

  • 24 days annual leave + bank holidays
  • 35-hour week
  • Hybrid working after training
  • Professional growth and training opportunities
  • A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

If you are interested in this role, please apply here.