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Radiology Office Manager

3 months ago

London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full time
An exciting opportunity has become available at the newly developing Ealing Community Diagnostic Centre (CDC). This is a brand-new facility due to open in Summer 2024 will allow thousands of patients to quickly receive diagnostic tests including CT, MRI and ultrasound scans.

If you are a highly motivated and experienced individual seeking to expand your existingmanagerial skills, then we want to hear from you.

As Office Manager for the CDC at Ealing, you will be expected to provide day to day operational management of the Administrative and Clerical staff and confidently navigate the new role by taking a proactive approach to understanding and deliveringCDCadministrative targets.

You'll need demonstrate you have an understanding of working at an acute hospital, understand the Radiology pathways and booking processes, and can take a methodological approach in tailoring it to meet the needs of the CDC targets.

Previous applicants need not apply.

Main duties of the job
  • To provide day to day operational management of the Administrative & Clerical Staff who work in the CDC as well as across the other Trust sites, when required. The area of responsibility includes recruitment, appraisals, managing attendance and other Human Resource issues.
  • Efficient, fast, and accurate clerical work in line with locally agreed practices.
  • Effective liaison with GPs, patients, hospital and community staff in respect of Radiological investigations.
  • Management liaison with GPs, patients, and other community and hospital staff in respect of Radiological investigations.
  • Responsible for 18-week targets pathways
  • Super user of Computerised Radiology Information System (CRIS) across all sites.
  • To review working practice and systems and make recommendations to ensure efficient and effective delivery of administrative services.
  • Manage the processes of referrals received via Cerner and other referral sources.
  • To take a proactive approach to understanding the pathways and workflows within the Community and CDC's.
About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education

Essential
  • Educated to degree level or evidence of equivalent level of ability, e.g., considerable experience of working within a business or NHS administrative environment combined with relevant qualification e.g., NVQ3/4 administration
  • Computer literate with an IT Qualification in MS Advanced Excel, PowerPoint
Knowledge

Essential
  • Experience in analysing and revising workflow processes.
  • Hospital patient administration system
Skills

Essential
  • Proven experience in Line Manager capacity.
  • Numerate and conscientious with the ability to work in a busy environment with frequents interruptions.
Desirable
  • Previous experience of dealing with complaints
Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Ealing Community Diagnostic Centre

Uxbridge Road

Southall

UB1 3HW

Any attachments will be accessible after you click to apply.

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