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IT Support Analyst

3 months ago

London, Greater London, United Kingdom Nexus Jobs Limited Full time £40,000 - £55,000
Helpdesk and Desktop Support Analyst

Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

Remote and telephone support of mobile/European users will also be required.

  • Work within the Service Desk team in supporting and delivering all aspect of services
-1 st /2 nd line support (capable of root cause analysis)

  • Remote branch support using Remote Assistance
  • Customer facing, support of internal banking staff, VIPs
  • Maintenance and support of desktops, laptops, Blackberry's
  • Ad hoc project involvement
  • Ideally with experience of supporting desktop platforms for banking environments
  • Experience in operational deployments.
Service Desk ticket software

  • Market data products
  • ITIL, Microsoft certifications advantageous
  • Maintains industry recognised skills through training or self study methods
Supporting Microsoft operating systems, office suite

  • TCP/IP, basic networking skills
  • Root cause analysis and remediation
Windows 7

  • Office 2013
  • Xenapp published applications, support
  • Desktop hardware, laptops, Blackberry's deployments

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.