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Customer Services Administrator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

Position:
Customer Services Administrator

Department:
Customer Services

Term of Employment:
Permanent - Full Time

Hours:37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

Salary:
£10.91 rising to £11.24 after probation period

Reporting to:
Customer Services Manager

About Us:


Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

  • An excellent customer experience is our primary aim.
  • Quality is a given at a good price for the customer.
  • Always provide the best value solution for our customers.
  • Our employees are our main asset.

Role Description:

Role Responsibilities:

  • Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
  • Taking card payments via telephone.
  • Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
  • Providing other support within the Sales Administration team as required to ensure customer expectations are met.
  • To operate safely within the work environment using BSP to maintain safety standards and look for improvements.
  • A strong telephone manner
  • Good communication skills
  • Attention to detail
  • Calm, respectful and professional in sometimes challenging situations
  • Brings a positive and cando attitude to the team.

Essential Experience / Skills:

  • Computer literate
  • Ability to complete set admin tasks
  • Reliable / Flexible to change
  • Able to organize and prioritize workload in a busy office
  • Provide full admin support to your team members
  • Previous SAP experience

Preferred Experience / Skills:

  • Excellent communication skills
  • Good knowledge of general administration work

Interview Process:

Job Types:
Permanent, Full-time

Salary:
£10.91-£11.24 per hour

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus
  • Yearly bonus

COVID-19 considerations:
All required PPE will be supplied to employees

Ability to commute/relocate:

  • Newcastle upon Tyne, NE5 1NF: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)
  • Administration: 1 year (required)
  • SAP: 1 year (required)

Work Location:
In person