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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CMR Recruitment Full time

About the Role:

CMR Recruitment is seeking a highly skilled Customer Service Administrator to support our client's dynamic Global team. As a Customer Service Administrator, you will play a crucial role in providing top-tier customer support to US-based clients, ensuring their inquiries are resolved efficiently and professionally.

Key Responsibilities:

  • Provide exceptional customer support to US customers, addressing both issues and general inquiries.
  • Utilize industry-leading software to manage customer accounts and transactions, ensuring accuracy and compliance.
  • Document and track customer interactions, manage service requests, and ensure timely follow-ups using CRM systems.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Support the development of customer relationships and contribute to the growth of the business.

Requirements:

  • Proven experience in a customer service role, with a strong focus on customer satisfaction.
  • Understanding of industry-leading software and CRM systems.
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Ability to work independently and within a team environment.
  • Strong problem-solving skills and attention to detail.

What We Offer:

  • A competitive salary and benefits package.
  • A comprehensive training and support program to help you succeed in your role.
  • A positive, collaborative work environment where your contributions are valued.
  • Opportunities for growth and advancement within the company.