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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Verisure Services (UK) Limited. As a key member of our Alarm Receiving Centre, you will be responsible for providing exceptional customer service and ensuring the highest level of security for our clients.

Key Responsibilities:

  • Respond to customer alarms in a timely and professional manner
  • Process alarm signals and investigate incidents
  • Communicate with customers and stakeholders to resolve issues
  • Work collaboratively with security guards, police, and fire brigade as needed
  • Make outbound calls to customers to provide updates and ensure their security
  • Handle inbound calls from customers and provide assistance
  • Prevent false alarms and detect technical issues

Requirements:

  • Excellent customer service skills and a strong focus on customer satisfaction
  • Effective communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Strong attention to detail and ability to follow protocols
  • Good IT and Microsoft Office skills
  • Ability to work as part of a team and contribute to a positive and inclusive culture

What We Offer:

  • A comprehensive benefits package, including a competitive salary, holiday entitlement, and access to training and development opportunities
  • A dynamic and supportive work environment, with opportunities for career growth and progression
  • A chance to work for a leading security company, with a strong focus on customer satisfaction and security

About Verisure Services (UK) Limited:

We are a leading provider of professionally monitored security systems, with a strong focus on customer satisfaction and security. Our team is dedicated to providing exceptional service and ensuring the highest level of security for our clients.

Why Join Us:

At Verisure Services (UK) Limited, we value our employees and offer a range of benefits and opportunities for career growth and progression. We are committed to creating a positive and inclusive work environment, where all employees feel valued and supported.