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Technical Customer Success Manager
3 months ago
We are looking for a Technical Customer Success Manager who will join a small team in representing the Advanced Threat Centre in our ECS (Enterprise Cyber Security) Business. This role is characterised by the need for technical and operational delivery knowledge and skills within cyber security and a well-developed ability to understand the client's business and requirements as well as the business challenges and risks that organisations face.
Customer Success is about working directly with our customers and our internal delivery teams, to help drive innovation and improve services. By interfacing directly with customers, you will serve as a direct conduit for feedback from Fujitsu's customers with both positive feedback, and customer escalations to drive continuous service improvements Customer success is about building relationships with Customer's and becoming very familiar with your assigned customers and their needs, as well as looking for opportunities where Fujitsu can assist with their challenge and drive growth.
Technical Customer Success Manager (Cyber Security)
UK Flexible – (Travel may be Required)
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Customer Success Manager you will contribute to this by working directly with our customers to help them get the most out of their services with Fujitsu, building trusted relationships with business leaders and serving as an escalation point to address service issues and concerns to ensue we become trusted business advisors.
Your role will involve
Your role involves providing technical advice and assistance to the sales teams, presales, partners and existing or prospective customers, either in support of customer development or sales activity or in fulfilment of sales solutions, demonstrating an understanding of the customers' business and commercial issues. CSM's will work very closely with the Operational capabilities of ECS (Enterprise Cyber Security) and work to continuously improve services.
You will get to work with all parts of the business to convey customer needs and feedback as input to technology roadmaps within the ATC and wider security portfolio. As a CSM you will get share in Fujitsu's customers real world challenges and recommend new capabilities that would assist customers in meeting their business needs or how Fujitsu operationally delivers our services. You will play a key role in helping customers and Fujitsu get the best value from services whilst regularly reporting on progress with key stakeholders internally and externally.
Ultimately your role in customer success is about working with people to get the best possible outcomes by focusing on innovation, improvement and playing a major role in helping drive growth and translating that to a wide range of audiences.
Your transferable skills and experience:
- Ideally, at least 2 to 4 years' experience working as a technical cyber security role, with experience in sales/presales activities.
- Experience working in implementation, operations, or consulting roles.
- Degree in a computer science or information systems related discipline, or equivalent relevant experience.
- Technical background and good understanding of Cyber Security technologies.
- Ability to communicate information security-related concepts to a broad range of technical and non-technical personnel.
- Good thought leadership abilities and experience, demonstrating ability to think outside the box and to recognise nuances and trends within the market before they are mainstream.
- Ability & willingness to travel.
Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in customer service or relationship management this could be the next opportunity for you.
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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