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Senior Conversation Designer

3 months ago

London, Greater London, United Kingdom Flo Health Full time
We're quite proud of our achievements


250M+ downloads, 48M+ monthly users, #1 by installs in the iOS Health category, 4.9 stars on the App Store (3M+ reviews), backed by 7 VCs, annual revenue at 9 figures, and a valuation close to $1B.

and we're just getting started.


We're Flo Health, a rapidly growing, Series B funded HealthTech building the essential digital health partner of tomorrow to empower women, girls, and people who menstruate with the knowledge and support they need to stay well and live better.


And there's never been a more exciting time to join us.


Our cycle, ovulation and pregnancy tracking, educational content and anonymised community platform have been trusted for years by millions to help them feel more in control of their health every day.


Now though, we're harnessing the power of data analytics and AI to build a smarter future, one where we all know our bodies better - we're set to become the world's favourite female health brand.

Big plans, right?

They absolutely are - that's why we're hiring.

The Job


The needs of the user is everything to us, and how those needs are served falls under our Product teams.

They're fact-finders.

They're builders.


They're ideators of easy to use, information rich resources across our whole platform who - along with Analytics teams - get to the 'why' in order to create unrivaled user experiences.


The focus of this role will be designing conversations that are aligned with our user, our product, and our business needs, while consistently meeting Flo's tone of voice and content quality guidelines.


This role is ideal for you if you are obsessed with understanding how to meet users where they're at, have a flair for conversational writing, and are passionate about making sure the conversational content we deliver is relevant, timely and effective.


This role will work closely with two conversation designers and a content lead, as well as: release managers, medical advisors, product managers, engineers, UX researchers, content editors, product designers and legal advisors.


Your Experience

Must have:

  • At least 4 years of experience in UX writing, content design, or content writing
  • Experience writing conversations for chatbots
  • An understanding and appreciation for user experience design and user research
  • Experience working crossfunctionally, with multiple stakeholders
  • Strong communication and presentation skills as a conversation designer, this is a must
  • A drive to help improve women's health worldwide

Nice to have:

  • A passion for how humans communicate and an eagerness to leverage those principles to humancomputer interactions
  • Experience working with Agile practices
  • Experience in femtech or healthrelated tech products

What you'll be doing

You'll be responsible for:

  • Ideating and create highquality, impactful and engaging endtoend dialogues for conversational interfaces
  • Optimizing Health Assistant dialogues and any embedded content that solves a user problem or need
  • Reviewing and editing the team's conversational flows and scripts, making sure flows meet all quality/medical/legal standards and are ready for review and release
  • Continually seeking opportunities to help improve dialogues, workflows and processes, while supporting more junior team members
  • Mentoring and offering informal coaching/support to other team members
  • Extracting key insights from data as a starting point for further exploratory work
  • Hosting ideation sessions, design crits and brainstorms
  • Deputizing for the Content Lead in their absence
  • Working in close collaboration with multiple stakeholders including Medical and Legal to ensure that our dialogues are medically trustworthy and compliant.

Your targets will be:

  • Key metrics such as activation, subscribe rate and retention
  • Contributing to increasing revenue
  • Upholding our chat's satisfaction scores

Reward
People perform better when they're happy, paid well, looked after and supported.

That's just a fact.

On top of competitive salaries, for employees at Flo we offer:

  • A fully flexible working environment wherever you're at your best: at home, in our offices, or a mix-and-match of both
  • Company equity grants through Flo's employee share option plan (ESOP)
  • Career growth, progression, and learning development resources
  • Workations an opportunity to work abroad for two months' a year
  • Six months fullypaid maternity leave with return to work bonus (including samesex and adoptive parents)
  • One month fullypaid paternity leave
  • Annual salary reviews
  • As many free premium Flo subscriptions as you'd like
  • A whole host of other benefits (health/pension/social schemes dependent on location)

Our Culture


It's pretty hard to condense a culture down to a few words, but we do all have a few things in common.

We're problem solvers, we're adaptable, we're empathy driven and results led.

People here like working in a fast-paced, m