Conversational Experience Designer

2 weeks ago

London, Greater London, United Kingdom FalconSmartIT Full time

Job Title: Conversational Designer

Job Type: 3 Months Contract

Job Mode: Onsite


Job Description:


Key Responsibilities:


  • Engage with stakeholders to understand their business requirements and objectives for the Chatbot implementation.
  • Design conversational flows that effectively address user inquiries and support tasks across different channels and platforms.
  • Work closely with the development team to ensure the seamless integration of conversational designs into the Salesforce Chatbot framework.
  • Conduct usability testing and iterate on conversational designs based on user feedback and performance analytics.
  • Provide guidance and recommendations on best practices for conversational design and user experience optimization.

Requirements:


  • Proven experience in conversational design, ideally within the context of chatbots or virtual assistants.
  • Strong understanding of user-centered design principles and methodologies.
  • Excellent communication and collaboration skills, with the ability to effectively engage with both technical and non-technical stakeholders.
  • Familiarity with Salesforce Chatbot or similar conversational AI platforms is a plus.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

About the Opportunity:

This is an exciting opportunity to contribute to the implementation of cutting-edge conversational AI technology within a prominent organization like FalconSmartIT. If you are passionate about designing intuitive and engaging user experiences through conversation, we would love to hear from you.

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