Customer Service Executive

2 weeks ago

Hook, United Kingdom Cleeve Partnership Full time
We are working with an organisation who are a leading Electronics/Engineering firm specialising in the manufacture of printed circuit boards (PCBs) for high-profile clients in the defence and military aerospace sectors specifically advanced weapons technology
Working directly under the Commercial Director, we are looking for a Customer Services Manager.

The company is looking to become very much more accountable to it's customers, offering a level of service that is valued and appeciated and in turn, will help in driving the reputation and capability of the whole organisation.

You will set the highest standards for customer excellence, transforming the current customer experience across multiple areas by implementing new business activities.

To manage the Customer Account Management team, ensuring customer satisfaction via effective communication, while maintaining customer accounts through the full customer life cycle

  • Management of the Customer Account team
  • Developing growth within designated accounts.
  • Responsibility for maintaining the forecast of designated accounts and monitoring risks to output.
  • Assisting external sales in setting sales forecasts and striving to meet financial targets.
  • Participating in the identification of business improvement opportunities and their subsequent implementation.
  • Supporting quoting, aged debt and inventory management.
  • Providing regular reports and presenting key account information to senior management.
  • Point of contact for designated accounts to deliver customer service excellence.
  • Extensive experience in a customer service environment, preferably within electronics manufacturing, or other industrial manufacturing business.
  • Good knowledge of Microsoft Office to include Excel, Word, PowerPoint and Outlook.
  • UK travel will be required and occasional international travel may be required.
  • Project management skills.
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