Customer Relations Executive

3 months ago

Hook, United Kingdom Cinch Cars Full time

We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

**What you’ll be working on**:
This role is for a Customer Relations Executive. Reporting to the Customer Relations Team Leader, you will form part of a close knit team who are available to help our consumers resolve their complaints 7 days a week, through allocated shift patterns.

**As part of your varied role, you will be involved with**:

- Managing all manner of consumer complaints and Trustpilot reviews, providing fair and considered resolutions that reinstate consumer trust and confidence in the cinch brand.
- End-to-end management of our Trustpilot & Google Review accounts, maintaining all communication and reinforcing a positive consumer journey.
- Supporting the wider business as a point of escalation, liaising closely with internal departments to ensure a seamless consumer journey, pre & post vehicle purchase. Through this, you will provide valuable insight and feedback on how we prevent reoccurring consumer issues by identifying root cause and recommending change.
- Shaping our customer operations ethos and culture, ensuring that we maintain a consumer-led approach by continually supporting our key stakeholders in defining and streamlining our processes and service levels.

**Things we’re looking for in you**:

- Customer obsessed ethos & determined to deliver world class service.
- A passion for continuous improvement.
- Excellent interpersonal and communication skills.
- A knowledge seeker who is constantly on the lookout for solutions to enhance our consumer journey.
- Good influencer with an ability to build and maintain strong relationships at all levels.
- Well-organised, self-disciplined with excellent attention to detail and the ability to multi-task.
- Empathetic style and approach to customer experience. Understanding of the customer journey and the importance of delivering great customer service at all points in the customer journey.

**Added bonus**:

- An understanding of working in a rapid growing start-up, ecommerce and/or the automotive industry.
- Previous experience within a fast-moving contact centre or equivalent.
- Previous experience within a Complaints handling / Trustpilot role would be desirable.
- An understanding of the regulations surrounding Consumer Credit, Consumer Rights, and automotive finance.
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

  • Customer Relations Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Customer Relations Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Customer Service Executive

    1 week ago

    Hook, United Kingdom Mulberry Recruitment Full time

    Customer Service Executive Location: Hook Salary: £28,000 plus 10% discretionary bonus Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client who are based in Hook are seeking a Customer Service Executive to join their fast growing team. The purpose of this role is to...

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including every** **other** **weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make...

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....

  • Customer Experience Aftercare Executive

    3 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Work Pattern**:09:00 - 17:30 Monday - Friday We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...

  • Customer Experience Aftercare Executive

    3 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: 12 month FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Limited Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Limited Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....

  • Sales Executive

    3 weeks ago

    Hook, United Kingdom Octane Recruitment Full time

    Car Sales Executive Vacancy - HookSalary: Basic £20,000 OTE £45,000 +Hours: Monday - Saturday (day off in the week) Ref: OC18665We are currently recruiting for an experienced Car Sales Executive for our clients site in the Hook Area. This opportunity for a Sales Executive is with a well-established site selling a strong brand with a good opportunity to...

  • Customer Service Representative

    2 days ago

    Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service ExecutiveWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every interaction.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 days ago

    Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service ExecutiveWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every interaction.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Service Representative

    7 days ago

    Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service ExecutiveWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every interaction.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Service Representative

    7 days ago

    Hook, Greater London, United Kingdom Mulberry Recruitment Full time

    Customer Service ExecutiveWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every interaction.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Experience Executive

    2 months ago

    Hook, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Experience Executive - Aftercare Team Location: Hook Salary £13 - £13.50 Per Hour Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need...

  • Customer Experience Executive

    2 months ago

    Hook, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Experience Executive - Aftercare TeamLocation: HookSalary £13 - £13.50 Per HourShifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need...

  • Customer Service Executive

    1 day ago

    Hook, Hampshire, United Kingdom CV-Library Full time

    Shifts Patterns: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client who are based in Hook are seeking a Customer Service Executive to join their fast growing team. The purpose of this role is to deliver a customer obsessed approach through every interaction ensuring the...

  • Customer Experience Executive

    3 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:Up to £25,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 **Contract**:12 month FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve...