Customer Experience Executive
6 days ago
**Salary**:Up to £25,000 plus 10% discretionary bonus
**Location: **Hook
**Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00
We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.
**You**
We’ve attracted some of the smartest folks around. Right now, we need one more. Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full ofideas and want to challenge the norm, you could be our new Customer Experience Executive.
**Purpose of the role**:
- To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
- The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase.
**Role Accountabilities**:
- The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
- You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
**Relationships**:
- As an executive in an exciting, transformational brand you’ll be one of the only touch points to our Customers.Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.
**Knowledge and Experience**:
- Experience in Zendesk product solutions would be desirable, but not a neccessity.
- Proven track record of achieving and exceeding customer service and productivity KPIs.
- Experience in Conversational Commerce such as LivePerson would be desirable.
- Experience in both customer services & financial services would be desirable.
- Proven ability to building strong working relationships
- Experience in sales through service would be desirable.
**Personal Characteristics**:
- Customer obsessed, determined to deliver world class service
- Calm, engaging but assertive personality to deliver a resolution
- Excellent attention to detail
- Confident in leading through ambiguity in a fast-paced environment
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation,religion, belief or disability._
-
Customer Experience Executive
3 days ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £25,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make...
-
Customer Experience Executive
5 days ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £25,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 **Shifts**:12 month FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped...
-
Customer Experience Executive
20 hours ago
Hook, United Kingdom Cinch Cars Full timeSalary: Up to £25,000 plus 10% discretionary bonus Location: Hook Shifts: 4 on 4 off shift pattern - 8:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Customer Experience Executive
7 days ago
Hook, United Kingdom Cinch Cars Limited Full timeSalary: Up to £25,000 plus 10% discretionary bonus Location: Hook Shifts: 4 on 4 off shift pattern - 8:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Customer Experience Executive
7 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including every** **other** **weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....
-
Customer Experience Executive
7 days ago
Hook, United Kingdom Cinch Cars Full timeSalary: Up to £25,000 plus 10% discretionary bonus Location: Hook Shifts: 4 on 4 off shift pattern - 8:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Customer Experience Executive
7 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....
-
Customer Experience Executive
7 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....
-
Customer Experience Aftercare Executive
6 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...
-
Customer Experience Aftercare Executive
7 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: 12 month FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...
-
Customer Experience Aftercare Executive
7 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....
-
Customer Experience Aftercare Executive
7 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make...
-
Customer Experience Aftercare Executive
7 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Work Pattern**:09:00 - 17:30 Monday - Friday We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Finance Operations Executive
3 days ago
Hook, United Kingdom Cinch Cars Full timeCustomer Finance Operations Executive - Hook, Hampshire Location - Hook, Hampshire Shift pattern - 4 on 4 off Salary - Up to £27,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up...
-
Complaints Executive
7 days ago
Hook, United Kingdom Cinch Cars Full time**Location** - Hook, Hampshire **Shifts**: Monday to Friday with some weekend work which could decrease over time. **Salary** - Competitve plus bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up...
-
Complaints Executive
7 days ago
Hook, United Kingdom Cinch Cars Full timeLocation - Hook, Hampshire Shifts: Monday to Friday with some weekend work which could decrease over time. Salary - Competitive plus bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule...
-
Complaints Executive
6 days ago
Hook, United Kingdom Cinch Cars Full timeLocation - Hook, Hampshire Shifts: Monday to Friday with some weekend work which could decrease over time. Salary - Up to £29,000 plus bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the...
-
Complaints Executive
6 days ago
Hook, United Kingdom Cinch Cars Full timeLocation - Hook, Hampshire Shifts: Monday to Friday with some weekend work which could decrease over time. Salary - Up to £29,000 plus bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the...
-
Finance Operations Executive
20 hours ago
Hook, United Kingdom Cinch Cars Limited Full timeLocation - Hook, Hampshire Shift pattern - 4 on 4 off (8am-6pm & 10am-8pm) Salary - Up to £27,000 with a bonus of up to 10% We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Customer Complaints Executive
4 days ago
Hook, United Kingdom Cinch Cars Full timeDue to the rapid growth her at cinch we are currently recruiting for a Customer Complaints Executive based in our Hook contact centre. **Location** - Hook **Salary** - Up to £25,000 **Purpose of the role**: - We have a Customer and regulatory obligation to ensure we treat every complaint from a Customer fairly and within a required timeline. - The...
