Customer Service Consultant
6 months ago
**Salary**: £28,000 plus 10% discretionary bonus
**Location**:Hook, Hampshire
**Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00
We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.
**You**
We’ve attracted some of the smartest folks around. Right now, we need one more. Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full of ideas and want to challenge the norm, you could be our new Customer Experience Executive.
**Purpose of the role**:
- To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
- The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase.
**Role Accountabilities**:
- The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
- You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
**Relationships**:
- As an executive in an exciting, transformational brand you’ll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.
**Knowledge and Experience**:
- Experience in Zendesk product solutions would be desirable, but not a necessity.
- Proven track record of achieving and exceeding customer service and productivity KPIs.
- Experience in Conversational Commerce such as LivePerson would be desirable.
- Experience in both customer services & financial services would be desirable.
- Proven ability to building strong working relationships
- Experience in sales through service would be desirable.
**Personal Characteristics**:
- Customer obsessed, determined to deliver world class service
- Calm, engaging but assertive personality to deliver a resolution
- Excellent attention to detail
- Confident in leading through ambiguity in a fast-paced environment
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._
**Job Types**: Full-time, Permanent
Pay: £28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Customer Service Consultant
6 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £27,000 plus up to 10% discretionary bonus **Location**:Hook **Work Schedule**: Monday - Friday - 09:00-17:30 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...
-
Customer Service Consultant
6 months ago
Hook, United Kingdom Cinch Cars Full time**Salary**:Up to £27,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book...
-
Customer Service Aftercare Consultant
5 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. **Contract**:12 months FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more...
-
Customer Service Aftercare Consultant
6 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....
-
Customer Service Aftercare Consultant
6 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. **Contract**:12 months FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more...
-
Customer Service Aftercare Consultant
6 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....
-
Customer Service Aftercare Consultant Permanent
6 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. **Contract**:Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...
-
Customer Service Aftercare Consultant Permanent
6 months ago
Hook, United Kingdom Cinch Cars Limited Full time**Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. **Contract**:Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...
-
Service Advisor
6 months ago
Hook, United Kingdom Hampshire Service Centre Full timeGreat opportunity has arisen for an Service Advisor to work in the office of a well establish Independent Mercedes Benz workshop situated just outside Basingstoke, between Hook and Hartley Wintney, **The job role consists of the following.** - Meet and greet customers - Scheduling appointments and discussing service requirements - Providing estimates for...
-
Customer Service Representative
1 month ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service.Key ResponsibilitiesDiscuss potential outcomes and solutions with initial complaint handlers to support knowledge growth.Support...
-
Customer Service Specialist
1 month ago
hook, United Kingdom The Advocate Group Full timeCustomer Service - Supply Chain Hook, Hampshire - 3 days per week in the office We are looking for a professional and organized team member, to join a family-owned spirits distillery. As part of the Supply Chain team, you will be providing excellent customer service to internal and external customers. Main Responsibilities: Ensure all customers receive a...
-
Customer Service Representative
5 months ago
Hook, United Kingdom Tate Recruitment Limited Full time**Exciting Opportunity in Hook, Hampshire - Hybrid Working Available!** An enticing opportunity waits for individuals seeking to join a dynamic team as a Customer Service Representative. Located in Hook, Hampshire, this role offers a vibrant new office space with free on-site parking. **Location: Hook, Hampshire** **Salary: £28,000** **Immediate...
-
Customer Service Specialist
1 month ago
Hook, United Kingdom The Advocate Group Full timeCustomer Service - Supply ChainHook, Hampshire - 3 days per week in the officeWe are looking for a professional and organized team member, to join a family-owned spirits distillery. As part of the Supply Chain team, you will be providing excellent customer service to internal and external customers.Main Responsibilities:Ensure all customers receive a highly...
-
Customer Service Manager
1 month ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeWe are seeking a highly skilled Customer Service Manager to join our team at Mulberry Recruitment. The ideal candidate will have experience in Reservations/Bookings and a proven track record of providing excellent customer service.The successful candidate will be responsible for ensuring that all Reservations Staff are in the correct uniform, well presented,...
-
Customer Service Representative
3 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeAs a Customer Service Representative, you will work closely with our client's fast-growing team in Hook to provide exceptional support to customers.Main Responsibilities:Discuss potential outcomes and solutions with initial complaint handlers to support knowledge growth.Support the manager in collating qualitative data for feedback sessions.Responsible for...
-
Customer Service Representative
4 weeks ago
Hook, Greater London, United Kingdom Tulip Recruitment Full timeWe are seeking a skilled Customer Service Representative to join our team at Tulip Recruitment. The ideal candidate will have excellent written and spoken communication skills, thrive in a busy working environment, and provide an exceptional level of telephone customer service.This is a full-time role working Monday to Friday, 37.5 hours per week. The...
-
Customer Service Ambassador
4 weeks ago
Hook, Greater London, United Kingdom Sodexo Full timeJob OverviewAs a Customer Service Ambassador at Sodexo, you will be the first point of contact for our clients and visitors, providing a warm and welcoming experience. Your excellent communication skills and ability to prioritize tasks will ensure that our customers receive the highest level of service.Key ResponsibilitiesProvide exceptional customer...
-
Customer Service Advisor
5 months ago
Hook, United Kingdom Collard Group Ltd Full time**Key Responsibilities** - Adding customer orders and details onto our sales and transport operations system accurately with all relevant details in a timely manner. - Deal with customer complaints professionally and where required escalate to a manager. - Support with the planning and scheduling of work to meet customer expectations. - Supporting with...
-
Customer Service Representative
2 days ago
Hook, Greater London, United Kingdom Sodexo Full timeKey ResponsibilitiesAs a Customer Service Representative with Sodexo, you will be the face of our convenience store, interacting daily with customers and colleagues. Your primary duties will include:Selling products and operating the till systemCommunicating effectively about stock management with your line supervisorChampioning new ways of working within...
-
Customer Service Representative
2 weeks ago
Hook, Greater London, United Kingdom Sodexo Full timeCompany OverviewSodexo is a leading global provider of food and facilities management services. We are dedicated to delivering exceptional customer experiences and creating positive impacts in our communities.