Customer Service Administrator

3 days ago


Hook, United Kingdom Parkside Office Professional Full time

**Our client based on Hook are looking for a Customer Service Administrator on a 12 month contract that may go Perm. Hybrid working, Monday - Friday. Paying £22-26,000. Good IT and numerical skills required. Full training on ServiceNow will be provided.**

**IN THE ROLE YOU WILL:

- **
- **Work closely with account managers and operations team to get the latest information for customers on deliveries, returns and open cases.**:

- **Manage cases which have been opened by customer and assigned to yourself**:

- **Close cases within the response and resolution times, providing customer with regular updates.**:

- **Responding to and resolving customer cases via ServiceNow**:

- **Chase internal teams for information to drive case closure and resolutions within our contractual KPI's and SLA's.**:

- **Raise quotes for customer spares when requests come in via ServiceNow**:

- **Hold weekly internal calls to drive customer case's to closure**:

- **Export data from serviceNow and put it in a weekly update for our corporate customers.**:

- **Monitor customer satisfaction survey and follow up with customers to complete survey following case closure.**

**PLEASE APPLY TODAY**

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.



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