Customer Success Executive

2 weeks ago

Hook, Greater London, United Kingdom Cinch Cars Full time

Location - Hook, Hampshire

Shift pattern:

  • 4 on 4 off (8am 6pm & 10am 8pm)

Salary - Up to £28,000 plus bonus

We're cinch.

Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease.

That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.

We're a customer-first ecommerce business with huge ambition, already driving exponential growth.

And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.


Purpose of the role:

  • To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the value of cinch
  • The role holder will achieve this through engaging conversations with Customers off the back of affiliates leads and organic sales opportunities coming from our Customer Experience team
  • The job will be to drive conversation whilst focusing on a simplified, faff free service to Customers

Role Accountabilities:

  • The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
  • You will be measured in your success of converting opportunity into purchase
  • Working off warm leads, creating customer profiles and turning into successful orders
  • Showing the benefit of our auxiliary products to support conversion
  • Increasing our customer database with prospecting potential opportunities by reporting back into your manager
  • Liaising with other areas within Customer Operations in order to make sure customer requirements are acted upon and that we are providing a fafffree service

Relationships:

  • As an executive in an exciting, transformational brand you'll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.

Knowledge and Experience:

  • Previous experience within a sales or target driven role
  • Experience of delivering first class customer service in a customer facing environment
  • Excellent communication skills
  • Drive to exceed targets
  • Influencing and negotiation skills, having the ability to identify and close the sale.
  • Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

Job Types:
Full-time, Permanent

Salary:
Up to £28,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Employee discount
  • Onsite parking
  • Referral programme
  • Store discount

Schedule:

  • 10 hour shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • HOOK: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Work Location:
One location

  • Customer Experience Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Limited Full time

    Salary: £28,000 plus 10% discretionary bonusLocation:Hook, HampshireShifts: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers...

  • Customer Experience Aftercare Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    March 07, 2023- Advert ID:378964- Job Reference:GP744019MeaCEAE- Location:Hook- Job Type:Permanent- Salary:Up to £27,000Salary:Up to £27,000 plus 10% discretionary bonusLocation:HookShifts: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...

  • Customer Experience Aftercare Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    Salary:Up to £27,000 plus 10% discretionary bonusLocation:HookWork Pattern:09:00 - 17:30 Monday - FridayWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first...

  • Customer Experience Aftercare Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    Salary:£28,000 plus up to 10% discretionary bonusLocation:HookShifts: Monday - Friday and every other saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00Contract: 12 month FTCWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's...

  • Sales Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Lynx Recruitment Ltd Full time

    Sales Executive£30,000 + Uncapped CommissionLynx recruitment is currently working with a really exciting IT Services company who are looking for a Sales Executive to join their team.This role is an entry-level position within the Corporate Sales Team focusing on product development, customer engagement, customer relationships, sales, aftercare and...

  • Customer Finance Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Limited Full time

    Location - Hook, HampshireShift pattern - 5 days a week - Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00Salary - Up to £28,000 with a bonus of up to 10%We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more...

  • Customer Finance Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Limited Full time

    Location - Hook, HampshireShift pattern - 5 days a week - Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00Salary - Up to £28,000 with a bonus of up to 10%We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more...

  • Customer Relations Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap...

  • Junior PR Account Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Whiteoaks International Full time

    Junior PR Account Executive Contract: Full time, PermanentLocation: Hook, Hampshire RG27 9XASalary: £24,000 per annum You will build a strong foundation in B2B PR, digital, creative, content and social media strategies and be responsible for the administrative duties both within your team and for the clients the team is serving. You will work alongside the...

  • Customer Service Aftercare Consultant

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Limited Full time

    Salary:£28,000 plus up to 10% discretionary bonusLocation:HookShifts: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00.Contract:12 months FTCWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's...

  • Vehicle Technical Support Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Meenz Full time

    Vehicle Technical Support Executive Salary/Rate: £33,000/AnnumLocation: Hook, Hampshire We are looking for an experienced Vehicle Technical Support Executive to join our busy bodyshop based in Hook, Hampshire. The job in a nutshellSalary: £33,000 per annumUp to 10% bonus yearlyMonday to Friday and every other SaturdayType of employment: PermanentVehicle...

  • Marketing Executive

    1 week ago

    Hook, Greater London, United Kingdom Elanco Full time

    Education :EQUIVALENTEXPERIENCEAs a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our...

  • Customer Operations Team Senior

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    January 13, 2023- Advert ID:359812- Job Reference:GP708295HooCOTS- Location:Hook- Job Type:PermanentLocation:HookShifts: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've...

  • Social Media Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    Location - Hook, HampshireWe're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first ecommerce business with huge ambition, already driving exponential growth. And we...

  • Junior PR Account Executive Hook 2024

    1 month ago

    Hook, Greater London, United Kingdom Whiteoaks International Full time

    You will build a strong foundation in B2B PR, digital, creative, content and social media strategies and be responsible for the administrative duties both within your team and for the clients the team is serving.You will work alongside the account manager to glean an understanding about the requisite skills to be successful in PR and be a crucial member of...

  • Junior PR Account Executive Hook 2024

    4 weeks ago

    Hook, Greater London, United Kingdom Whiteoaks International Full time

    You will build a strong foundation in B2B PR, digital, creative, content and social media strategies and be responsible for the administrative duties both within your team and for the clients the team is serving.You will work alongside the account manager to glean an understanding about the requisite skills to be successful in PR and be a crucial member of...

  • Customer Service Administrator

    2 weeks ago

    Hook, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou will be joining an organisation who lead their market sector and are an outstanding employer.Your new roleYou will be joining a professional, well-established, and friendly team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing customer orders, supporting...

  • Finance Operations Executive

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    February 08, 2023- Advert ID:370367- Job Reference:MS727982HooFOE- Location:Hook- Job Type:Permanent- Salary:Salary up to £27,000Location Hook, HampshireShift pattern - 4 on 4 off (8am-6pm & 10am-8pm)Salary - Up to £27,000 with a bonus of up to 10%We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more...

  • Customer Aftercare Team Senior

    1 week ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    cinch and careerscinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we've created. Our people are the heart of our business and together we're building a curious and like-minded community eager to take the used car market by storm. There are so many...

  • Customer Experience Aftercare Team Leader

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    cinch and careerscinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we've created. Our people are the heart of our business and together we're building a curious and like-minded community eager to take the used car market by storm. There are so many...