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Finance Operations Executive

3 months ago

Hook, Greater London, United Kingdom Cinch Cars Full time
February 08, 2023

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Advert ID:370367

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Job Reference:MS727982HooFOE

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Location:Hook

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Job Type:Permanent

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Salary:Salary up to £27,000

Location
  • Hook, Hampshire

Shift pattern - 4 on 4 off (8am-6pm & 10am-8pm)

Salary - Up to £27,000 with a bonus of up to 10%

We're cinch.

Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease.

That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.

We're a customer-first ecommerce business with huge ambition, already driving exponential growth.

And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.


The Job Role:


Reporting to the Customer Finance Operations Team Manager, you will form a key part of the close knit team who are available to help our customers with escalations and queries 7 days a week between the hours of 8am - 8pm.


  • Acting as a point of referral and booking service for returns, cancellations, and taking details for refunds and other customer payment requests
  • Being an escalation point for complaints, unwinds, vehicle issues, deliveries and working closely with the service delivery team

Things we look for in you:

Must have experience:

  • The role holder will have a passion for providing excellent customer service within a Customer Experience team and be able to demonstrate and be proud of their success stories
  • Experience within a fast moving customer contact centre/experience team or equivalent
  • Understanding of the customer journey and the importance of delivering great customer service is essential
  • Excellent interpersonal, communication skills with strong customer service skills and a passion for finding solutions to enhance performance
  • The ability to build and maintain strong relationships at all levels
  • Wellorganised with excellent attention to detail and the ability to multitask

Added bonus:

  • Previous experience within the automotive industry or brokerage would be an advantage
  • Previous experience using a CRM platforms (Zendesk) would be an added benefit

Icing on the cake experience:

  • An understanding of working in a rapid growing startup and/or ecommerce industry
  • Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._
  • Hook, Hampshire

Shift pattern - 4 on 4 off (8am-6pm & 10am-8pm)

Salary - Up to £27,000 with a bonus of up to 10%

We're cinch.

Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease.

That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.

We're a customer-first ecommerce business with huge ambition, already driving exponential growth.

And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.


The Job Role:


Reporting to the Customer Finance Operations Team Manager, you will form a key part of the close knit team who are available to help our customers with escalations and queries 7 days a week between the hours of 8am - 8pm.


  • Acting as a point of referral and booking service for returns, cancellations, and taking details for refunds and other customer payment requests
  • Being an escalation point for complaints, unwinds, vehicle issues, deliveries and working closely with the service delivery team

Things we look for in you:

Must have experience:

  • The role holder will have a passion for providing excellent customer service within a Customer Experience team and be able to demonstrate and be proud of their success stories
  • Experience within a fast moving customer contact centre/experience team or equivalent
  • Understanding of the customer journey and the importance of delivering great customer service is essential
  • Excellent interpersonal, communication skills with strong customer service skills and a passion for finding solutions to enhance performance
  • The ability to build and maintain strong relationships at all levels
  • Wellorganised with excellent attention to detail and the ability to multitask

Added bonus:

  • Previous experience within the automotive industry or brokerage would be an advantage
  • Previous experience using a CRM platforms (Zendesk) would be an added benefit

Icing on the cake experience:

  • An understanding of working in a rapid growing startup and/or ecommerce industry
  • Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientat