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Property Manager

4 months ago

Essex, United Kingdom Rise Recruitment Ltd Full time

Role context:

We are a large, diverse organisation, employing over 3,000 people.

This is a challenging role, part of a growing business area which aims to improve the delivery of repairs, maintenance and estate services to the companies 55,000 homes.

The role requiresexcellent communication and influencing skills and the natural ability to network and build effective relationships with key colleagues across the organisation and beyond in order to get things done.


Purpose of the role:

  • To increase quality and standards in repairs, maintenance, delivered to the companies properties.
  • To ensure that the company delivers reliably good services and fulfils its property related responsibilities as a landlord under the terms of its leases and tenancy agreements.
  • To reduce customer effort by enabling the company to take a proactive approach to property management and maintenance, identifying and resolving potential property issues before our customers need to contact us.

Departmental Responsibilities:

  • To develop and maintain relationships with internal and external service providers to ensure that services are delivered to a high standard.
  • To ensure that our service delivery function has a local focus and an understanding of the diverse nature of our property stock.
  • To help the companies repairs, maintenance teams deliver value for money by getting things right first time and meeting resident's expectations.
  • To advise and support our customer facing staff in resolving resident queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
  • To ensure that all policies and procedures in relation to property management are adhered to so that consistent and standard practice is achieved across the organisation.
  • To follow the companies Health and Safety policies and procedures to ensure, as far as is practicable, a safe environment in the workplace and at our properties.

Role specific responsibilities

  • Establish and maintain a programme of regular site inspections to identify repair, maintenance and property management issues.
  • Ensure completion of all repairs identified in site/property inspections and reported by residents.
  • Prepare and agree scope of works for repairs and instruct surveyors/contractors as required. Take responsibility for all instructions and ensure completion in line with agreed time frame, costs and quality.
  • Contract manage repairs providers to ensure the works are carried out appropriately.
  • Follow up on repairs issues on behalf of residents and work with service delivery teams to ensure that expected standards are understood and met.
  • Champion value for money for customers, monitoring spend from the customer's perspective and challenging where appropriate.
  • Collaborate with technical teams to develop reserve fund plans and help inform cyclical and capital investment programmes.

Skills/Experience required:

  • Conversant in RICS code of practice and ARMA guidance notes on matters that affect block and property management.
  • Responsive Repairs technical knowledge.
  • NHF knowledge.
  • Working knowledge of key legislation affecting property management.
  • Experience in working with site based staff.
  • Ability to work independently, exercising good initiative and judgement
  • Excellent communication and influencing skills
  • Proven time management and prioritisation skills.
  • Proven attention to detail and ability to work on a variety of tasks simultaneously.
  • Ability to work under pressure and meet deadlines and targets.
  • Experience of the needs and expectations of home owners and tenants and successful delivery against these.

Qualifications required:

  • IRPM/CIH/RICS qualifications desirable
  • At least three years responsive repairs knowledge experience