Customer Service Administrator
2 weeks ago
Sterling Recruitment Services are currently looking to recruit an experienced Customer Service Administrator to join our client based in Spennymoor.
Managing the daily administration and customer service process for specific contracts, the role will support the production and transport teams through excellent planning, prioritising and problem solving skills and outstanding customer service skills.
Key responsibilities:
- Assist with completion of daily documentation and provide detailed information to update our systems.
- Deliver quality facility service through timely and accurate processing to billing.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Resolve customer needs and inquiries, by reporting and analysing activity.
- Liaising with National Customer Excellence teams for transaction processing, status updates and investigations.
- Maintain 100% accuracy on data entry into system.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
- Review and interpret files, records, and other documents to obtain information to respond to requests.
- Record and action customer, employee and/or vendor concerns/complaints, escalating to National Customer Excellence as and when required.
- Generate reports as required.
- Coordinate deliveries to customer sites.
Key skills/experience required:
- 2+ years of administrative and customer service experience
- Strong knowledge of administrative process and procedures
- Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
- Intermediate computer systems knowledge (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Proven experience in improving processes and procedures
- Excellent organisational skills
Job Types:
Full-time, Permanent
Salary:
From £21,000.00 per hour
Benefits:
- Free or subsidised travel
- Free parking
- Onsite parking
- Wellness programme
Schedule:
- Monday to Friday
Work Location:
One location
Reference ID:
CSASRS07
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