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Maintenance Administrator

3 months ago

Birmingham, Birmingham, United Kingdom YMCA Heart of England Full time

We have an exciting opportunity for a
Repairs and Maintenance Administrator to join our friendly team based in
Birmingham and to make a real difference to the lives of the local community.


YMCA Heart of England is a Christian charity and a registered provider of social housing. We provide a range of services for the local community as well as providing housing for and support service to over 300 young people, most of whom previously were homeless to get them to get their lives back on track.

Benefits you will receive:

  • 29 days' annual leave including Bank Holidays plus an additional day after each year of completed service up to 5 days
  • Free onsite car parking
  • Workplace Pension scheme
  • 20 days sick pay
  • Training and Development Opportunities
  • Life Assurance of 4 times your annual salary
  • 10% discount on purchases made in Eden, our onsite Coffee Shop
  • Perks at Work and IMPrivilegePlus benefits platforms which offer shopping discounts
  • Attractive family friendly policies
  • Enhance Maternity and Paternity pay in addition to statutory entitlements (qualifying period may apply)
  • Pastoral Support
  • TOIL Scheme

The Repairs and Maintenance Administrator role:

As a
Repairs and Maintenance Administrator, you will be reporting to the Maintenance Manager and will be responsible for supporting the Asset team in providing administrative support required for preparation of information and reports for Senior Management.

This is a new role which has been brought about following a recent review of the organisation. As a member of the team you will provide administrative support to internal and external customers.

Overall job responsibilities of our Repairs and Maintenance Administrator:
The duties within the role vary from day to day, some of the core duties within the role will be:

  • Being the first point of contact and delivering excellent customer service for Housing and Property queries
  • Provide administrative support to enable the effective delivery of a responsive maintenance and asset management service
  • Ensure timely and accurate storage and retrieval of data relating to repairs and maintenance service
  • Liaise with contractors to ensure excellent standard of customer service
  • Answer and process all telephone calls accurately within specified targets and standards

Skills, Experience and Knowledge required as our Repairs and Maintenance Administrator:

  • Experience in working in a Reactive and Planned Work environment such as a Housing Association, Local Authority, Charity or Main contractor
  • Previous experience of working in a Repairs Administrators role
  • Excellent organisational and communication skills, including the ability to explain write clear and concise professional reports
  • The ability to work well under pressure and manage a busy workload
  • Excellent understanding of Health and Safety legislation, regulation and best practice in relation to premises and operation activity
  • Excellent customer service and people skills
  • Able to work well under pressure, working to strict deadlines without compromising content and services
  • Strong IT skills, proficient use of MS Office and experience of Housing Management/Repairs databases and spreadsheets
  • Commitment to working in accordance with YMCA Heart of England's ethos and values.
  • Experience providing demonstrable, knowledge and understanding
  • A good general level of education, including GCSE in Maths and English
  • A full UK/EU driving licence and use of a car insured for business purpose
So if you feel you have what it takes to become our
Repairs and Maintenance Administrator then click
'Apply' today we'd love to hear from you

  • YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. _
  • As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate._