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Guest Assistant

3 months ago

Hook, Greater London, United Kingdom Heckfield Management Full time
Front Office

Full time

Heckfield is a living place:
a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we're a beautiful piece of English history that redefines the idea of a hotel.

We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

We are now looking for a skilled Guest Assistant (Reception) to join our lovely Front Office team.


Our Front Office team are the first to greet guests when they arrive, therefore, excellent customer service skills are required and experience in a similar role is preferred.


Other duties include:

  • To be responsible for the smooth check in and check out of guests
  • Assistance with arranging guest experiences
  • Ensure all checklists are completed daily
  • To welcome each guest arriving at Heckfield Place
  • To ensure the Front Desk is manned always and all operations run smoothly and professionally.
  • To have a thorough knowledge of the surrounding areas, so as to recommend places of interest to visit.
  • Ensure prompt delivery of guest luggage
  • Be open to work shifts and weekends
  • To liaise closely with the Front Office Manager and Head Housekeeper to keep everyone informed of any changes in room allocations.

Benefits:

  • Basic Salary of £23,625 PA
  • Service charge (estimated £4,000 to £7,000 per annum)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme (with Hospitality Action)
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Recruit a Friend bonus (£1000)
  • Monthly employee recognition scheme
  • Annual employee parties
  • Free staff meals
  • 50% discount on Wildsmith Skin products
  • Heckfield Plus online discounts