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Head of Housekeeping and Guest Experience

2 months ago


Hook, Greater London, United Kingdom Greene King Full time

About the Role

We are seeking a highly skilled and experienced Head of Housekeeping and Guest Experience to join our team at Greene King. As a key member of our hospitality team, you will be responsible for leading a team of housekeeping staff to deliver exceptional guest experiences and maintain the highest standards of cleanliness and quality in our properties.

Key Responsibilities

  • Lead a team of housekeeping staff to ensure exceptional guest experiences and maintain high standards of cleanliness and quality.
  • Develop and implement effective housekeeping procedures and protocols to ensure consistency and efficiency.
  • Manage staffing, work assignments, and performance goals, providing mentoring and coaching for continuous improvement.
  • Plan rotas, control budgets, and communicate effectively with other managers to meet guest demand and address special requirements.
  • Assist in recruitment, onboarding, and compliance training for new team members while overseeing housekeeping team training and standards.
  • Conduct routine inspections, report defects, and ensure compliance with health and safety regulations.
  • Maintain exceptional cleanliness in public areas, promptly address guest experiences, assist in VIP requirements, and focus on delivering personalized touches for complete guest satisfaction.

Requirements

  • Proven ability to thrive in a fast-paced and dynamic work environment, demonstrating resilience and flexibility to handle multiple tasks simultaneously.
  • Possess an excellent eye for detail, ensuring precision and accuracy in tasks to maintain high-quality standards.
  • Effective verbal and written communication skills, facilitating seamless teamwork and collaboration with colleagues in various roles.
  • A genuine passion for the hospitality industry, particularly in the realms of Hotel and Restaurants.
  • Extensive background in a culinary setting demonstrating hands-on experience in the details of kitchen operations and showcasing practical knowledge and proficiency in culinary practices.

About Us

Greene King is a leading hospitality company that blends centuries of industry know-how with thoughtful gestures, stylish details, and a fresh approach to dining. We are committed to delivering exceptional guest experiences and creating a luxurious setting for our guests and locals alike.