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Director of Housekeeping Services

2 months ago

Hook, Greater London, United Kingdom Venture Hotels Full time

Job Summary:

The Head Housekeeper at Venture Hotels is a dynamic and experienced leader who will oversee the housekeeping team to deliver exceptional guest experiences. This role requires a strong focus on maintaining high standards of cleanliness, attention to detail, and a passion for hospitality.

Key Responsibilities:

  • Lead by Example: As a working housekeeper, you will set the tone for the team by demonstrating a commitment to excellence in every aspect of your work.
  • Create Memorable Experiences: You will work closely with the team to create exceptional spaces that exceed guest expectations, ensuring every detail is perfect and every touch is unique.
  • Team Management: You will be responsible for managing staffing, work assignments, and performance goals, providing guidance and coaching to help team members grow and improve.
  • Operational Efficiency: You will plan rotas, control budgets, and communicate effectively with other managers to meet guest demand and address special requirements.
  • Training and Development: You will assist in recruitment, onboarding, and compliance training for new team members, while overseeing housekeeping team training and standards.
  • Quality Control: You will conduct routine inspections, report defects, and ensure compliance with health and safety regulations.
  • Guest Satisfaction: You will maintain exceptional cleanliness in public areas, promptly address guest experiences, assist with VIP requirements, and focus on delivering personalized touches to ensure complete guest satisfaction.