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Head of Housekeeping Operations

2 months ago

Hook, Greater London, United Kingdom Venture Hotels Full time

Job Summary:

The Head Housekeeper at Venture Hotels is a dynamic and experienced leader who will oversee the housekeeping team to deliver exceptional guest experiences. As a key member of our hotel management team, you will be responsible for maintaining the highest standards of cleanliness and hospitality.

Key Responsibilities:

  • Lead by Example: As a working housekeeper, you will set the tone for our team's commitment to excellence, ensuring that every guest room and public area meets our high standards.
  • Create Memorable Experiences: You will work closely with our team to create unique and personalized touches that exceed our guests' expectations, making their stay with us truly unforgettable.
  • Team Management: You will be responsible for managing the housekeeping team, including staffing, work assignments, and performance goals. You will provide coaching and mentoring to help team members grow and develop in their roles.
  • Operational Efficiency: You will plan and manage rotas, control budgets, and communicate effectively with other managers to meet guest demand and address special requirements.
  • Training and Development: You will assist in the recruitment and onboarding of new team members, as well as oversee housekeeping team training and standards.
  • Quality Control: You will conduct regular inspections to ensure that our high standards are met, report any defects, and ensure compliance with health and safety regulations.
  • Guest Satisfaction: You will maintain exceptional cleanliness in public areas, promptly address any guest concerns, and focus on delivering personalized touches to ensure complete guest satisfaction.