Claims Agent

2 weeks ago


Bristol, Bristol, United Kingdom VOYANT RECRUITMENT GROUP LIMITED TA Voyant Recruitment Full time

Role

We are currently recruiting a Claims Agent to strengthen our clients Claims Department based in Bristol. We are looking for a customer focused individual who has a background of fast paced customer service and administration-based roles.

Responsibilities

  • To validate new claim requests against clearly defined policies and issue claims forms to customers where appropriate.
  • To validate returned claim forms against clearly defined policies to establish the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate.
  • Manage customer interactions via telephone and email ensuring customer's expectations are always appropriately met.
  • Reviewing complex claims
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management.
  • Complete ad hoc tasks in relation to the above when appropriate.

Key Skills/Experience Required:

  • Proven and demonstrable experience of working in a fast-paced customer service environment.
  • Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
  • You will be always polite and professional and have a willingness to go the extra mile to exceed customer expectations.
  • Ability to work as a team player and on your own initiative
  • Excellent administration skills with the ability to use Microsoft Office / Google programmes
  • Demonstrate high levels of self-motivation and initiative to effectively problem solve.

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