Claims Handler

3 weeks ago

Bristol, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
We're seeking to recruit a motivated, professional and dedicated Claims Handler to join us. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.

Your primary task is to liaise with insurers and other interested parties to expedite the claim and you take a real sense of pride in effectively over delivering against your clients’ expectations.

You are an expert claims handler and will handle claims from beginning through to conclusion.

**Responsibilities**:

- Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
- Can you offer appropriate technical advice to clients throughout the duration of the claim? Are you renowned for encouraging, showing compassion and effectively handling your client’s expectations?
- You will have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
- Build and maintain your market, insurance, legislation and other technical knowledge. Efficiently running claims and keeping the system updated with all relevant information.
- Balance your workload in order to service the client promptly and expertly. With superb administrative skills, task focused with a desire to develop and cultivate your career with us.
- Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
- Ensure that claims statistics are accurate and produced in accordance to SLAs.

Qualifications:

- Are you Cert CII/Dip CII qualified? That would make a real difference to your contribution along with being educated to GCSE standard or equivalent.
- You have experience within the insurance industry and expert claims handling focus. We need your strong customer service drive along with your good planning and analytical skills.
- You have good communication and interpersonal skills and will take initiative when assisting team members.
- Proficient in MS Office
- Eligible to work in the UK

**About rewards and compensation**

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- ** Minimum of 25 days holiday,** plus bank holidays, and the option to ‘buy’ 5 more days
- ** Defined contribution pension scheme, **which Gallagher will also contribute to
- ** Life insurance,** which will pay 4x your basic annual salary, which you can top-up to 10x
- ** Income protection**, we’ll cover up to 50% of your annual income, with options to top up
- ** Health cash plan or Private medical insurance**

Other benefits include:

- Three fully paid volunteering days per year
- ** Employee Stock Purchase plan**, offering company shares at a discount
- ** Share incentive plan**, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

LI-JJG

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you

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