Claims Agent

4 weeks ago


Bristol, United Kingdom DPD Group UK Full time

Company Description
- ** Contract**:Permanent - 37.5 hours per week
- ** Salary**:circa £24,000 (salary to include a monthly paid bonus if set KPIs are achieved following probation)
- ** Location**:Bristol - Castlemead BS1 3AG
- ** Days of Work**: Monday to Friday
- ** Hours of Work**:Typically between 08:00 and 17:30

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

**Job Description**:
Key responsibilities of this role include:

- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Complete ad hoc tasks in relation to the above when appropriate

**Qualifications**:
**About You**
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the
- ‘extra mile’ to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google
- programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem
- solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty,
- Flexibility, Hard Work and Accountability.

Additional Information
**Remuneration**

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.


  • Claims Agent

    3 weeks ago


    Bristol, United Kingdom Brook Street Full time

    **Role**: Claims Agent - **Working hours**: 8:00 - 17:30, Monday - Friday - **Contract**: Permanent - **Location**:Bristol city centre - **Salary**:circa £24,100 plus monthly bonus Claims Agent Responsibilities: - To validate claims request clearly against policies and issue claims forms to customers where necessary - To ensure returned claims forms are...

  • Claims Agent

    2 weeks ago


    Bristol, United Kingdom VOYANT RECRUITMENT GROUP LIMITED TA Voyant Recruitment Full time

    Role We are currently recruiting a Claims Agent to strengthen our clients Claims Department based in Bristol. We are looking for a customer focused individual who has a background of fast paced customer service and administration-based roles. Responsibilities To validate new claim requests against clearly defined policies and issue claims forms to...

  • Claims Agent

    2 weeks ago


    Bristol, Bristol, United Kingdom VOYANT RECRUITMENT GROUP LIMITED TA Voyant Recruitment Full time

    Role We are currently recruiting a Claims Agent to strengthen our clients Claims Department based in Bristol. We are looking for a customer focused individual who has a background of fast paced customer service and administration-based roles. Responsibilities To validate new claim requests against clearly defined policies and issue claims forms to customers...

  • Claims Agent

    2 weeks ago


    Bristol, Bristol, United Kingdom DPDgroup Full time

    Job Description As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately...

  • Claims Agent

    3 weeks ago


    Bristol, United Kingdom DPDgroup Full time

    Job Description As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always...

  • Claims Agent

    2 weeks ago


    Bristol, Bristol, United Kingdom DPD Group UK Full time

    Job DescriptionAs our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately...

  • Claims Agent

    3 weeks ago


    Bristol, United Kingdom DPD Group UK Full time

    Job DescriptionAs our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately...

  • Claims Agent

    3 weeks ago


    Bristol, United Kingdom DPD Group UK Full time

    Company Description - **Contract**: Permanent - **Location**:Bristol Castlemead - BS31 3AG - **Salary**:circa £24,100 plus monthly bonus - **Days of Work**: Monday to Friday - **Hours of Work**:Typically between 08:00 and 17:30 Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to...

  • Claims Agent

    2 weeks ago


    Bristol, United Kingdom DPDGroup UK LTD Full time

    Company DescriptionContract: Permanent - 37.5 hours per weekSalary: circa £25,300 (salary to include a monthly paid bonus if set KPIs are achieved following probation)Location: Bristol - Castlemead BS1 3AGDays of Work: Monday to Friday Hours of Work: Typically between 08:00 and 17:30Join us on our journey as we aim to be the UK's most sustainable delivery...

  • Claims Agent

    3 weeks ago


    Bristol, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract**:Permanent - 37.5 hours per week - ** Salary**:circa £25,300 (salary to include a monthly paid bonus if set KPIs are achieved following probation) - ** Location**:Bristol - Castlemead BS1 3AG - ** Days of Work**: Monday to Friday - ** Hours of Work**:Typically between 08:00 and 17:30 Join us on our journey as we aim...

  • Claims Handler

    2 weeks ago


    Bristol, Bristol, United Kingdom Voyant Recruitment Ltd Full time

    RoleWe are currently recruiting a Claims Agent to strengthen our clients Claims Department based in Bristol. We are looking for a customer focused individual who has a background of fast paced customer service and administration-based roles.Responsibilities To validate new claim requests against clearly defined policies and issue claims forms to customers...


  • Bristol, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time

    **Do you have Insurance claims handler experience working for a broker and can commute to the Bristol area 2 days a week for a part office based role with 3 days WFH?** **Role and responsibilities** - To handle all contact from insurers, clients, uninsured loss providers and third parties - To record claims and forward immediately to insurers and/or...


  • Bristol, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time

    **Do you have Insurance claims handler experience working for a broker and can commute to the Bristol area 2 days a week for a part office based role with 3 days WFH?** **Role and responsibilities** - To handle all contact from insurers, clients, uninsured loss providers and third parties - To record claims and forward immediately to insurers and/or...

  • Claims Handler

    4 weeks ago


    Bristol, United Kingdom Gallagher Full time

    Overview We're seeking to recruit a motivated, professional and dedicated Claims Handler to join us. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues. Your primary task is to liaise with insurers and other interested parties to expedite the claim and you take a real sense of pride...

  • Claims Handler

    3 weeks ago


    Bristol, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Claims Handler

    1 week ago


    Bristol, United Kingdom Gallagher Full time

    Overview We're seeking to recruit a motivated, professional and dedicated Claims Handler to join us. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues. Your primary task is to liaise with insurers and other interested parties to expedite the claim and you take a real sense of pride...

  • Claims Handler

    2 weeks ago


    Bristol, United Kingdom MPJ Recruitment Ltd Full time

    Claims Handler - Cross Class Salary up to £35,000 Monday-Friday 9am-5pm (Hybrid working available) Bristol, full time/permanent Are you an experienced claims handler? Do you have experience within cross class claims? MPJ Recruitment are proud to be working with a leading client based in the Bristol area. We're seeking to recruit a motivated,...

  • Broker Claims Handler

    2 weeks ago


    Bristol, United Kingdom Lawes Consulting Group Full time

    Job title: Claims Handler Salary: £35,000 Location: Bristol Purpose of role: We're pleased to be supporting our client in their search for an enthusiastic, skilled, and committed Claims Handler to join their team. Your role entails providing top-notch, professional guidance to clients on any claims matters. Your main responsibility involves collaborating...

  • Claims Handler

    2 weeks ago


    Bristol, United Kingdom MPJ Recruitment Ltd Full time

    Claims Handler - Cross ClassSalary up to £35,000Monday-Friday 9am-5pm (Hybrid working available)Bristol, full time/permanentAre you an experienced claims handler?Do you have experience within cross class claims?MPJ Recruitment are proud to be working with a leading client based in the Bristol area. We're seeking to recruit a motivated, professional and...


  • Bristol, United Kingdom RPC Full time

    Description ROLE OVERVIEW The role We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the...