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Bristol, Bristol, United Kingdom RAC Full time{"title": "Claims Agent Role", "description": "About the RoleWe are seeking a skilled Claims Agent to join our dynamic Claims Services Team at RAC. As a Claims Agent, you will play a crucial role in supporting our members at the roadside who have been involved in a Road Traffic Accident.Your primary responsibility will be to communicate with our members,...
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Bristol, Bristol, United Kingdom Memorialplus Full timeAbout the RoleWe are seeking a highly skilled and motivated Claims Agent to join our dynamic Claims Services Team. As a Claims Agent, you will play a critical role in supporting our members at the roadside who have been involved in a Road Traffic Accident.Key ResponsibilitiesCommunicate with members, insurance companies, and internal departments to obtain...
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Bristol, Bristol, United Kingdom Memorialplus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Claims Agent to join our dynamic Claims Services Team. As a Claims Agent, you will play a critical role in supporting our members at the roadside who have been involved in a Road Traffic Accident.Key ResponsibilitiesCommunicate with members, insurance companies, and internal departments to...
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Claims Agent
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Bristol, Bristol, United Kingdom RAC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Claims Agent to join our dynamic Claims Services Team at RAC. As a Claims Agent, you will play a critical role in supporting our members at the roadside who have been involved in a Road Traffic Accident.Key Responsibilities:Communicate with members, insurance companies, and internal...
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Claims Agent
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Bristol, Bristol, United Kingdom RAC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Claims Agent to join our dynamic Claims Services Team at RAC. As a Claims Agent, you will play a critical role in supporting our members at the roadside who have been involved in a Road Traffic Accident.Key Responsibilities:Communicate with members, insurance companies, and internal...
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Claims Agent
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Claims Agent
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Bristol, United Kingdom DPD Group UK Full timeJob DescriptionAs our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately...
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Claims Agent
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Claims Agent
5 days ago
Bristol, United Kingdom DPD Group UK Full timeCompany DescriptionThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Contract: Permanent - 37.5 hours per weekSalary: circa £25,300 (salary to include a monthly paid bonus if set KPIs are achieved following probation)Location: Bristol - Castlemead BS1 3AGDays of Work: Monday to...
Claims Agent
3 months ago
Role
We are currently recruiting a Claims Agent to strengthen our clients Claims Department based in Bristol. We are looking for a customer focused individual who has a background of fast paced customer service and administration-based roles.
Responsibilities
- To validate new claim requests against clearly defined policies and issue claims forms to customers where appropriate.
- To validate returned claim forms against clearly defined policies to establish the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate.
- Manage customer interactions via telephone and email ensuring customer’s expectations are always appropriately met.
- Reviewing complex claims
- Managing the customer experience and providing updates throughout the claim lifecycle
- Answering a high volume of calls and making calls to assist with ongoing case management.
- Complete ad hoc tasks in relation to the above when appropriate.
Key Skills/Experience Required:
- Proven and demonstrable experience of working in a fast-paced customer service environment.
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
- You will be always polite and professional and have a willingness to go the extra mile to exceed customer expectations.
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
