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Claims Agent

2 months ago

Bristol, Bristol, United Kingdom DPD Group UK Full time
Job Title: Claims Agent

We are seeking a highly organized and detail-oriented Claims Agent to join our team at DPD Group UK. As a Claims Agent, you will be responsible for administering the processing of customer claims for lost and damaged parcels, issuing financial settlements where applicable, and communicating with customers to ensure their expectations are met.

Key Responsibilities:
  • Validate new claim requests against clearly defined policies and issue claims forms to customers where appropriate.
  • Validate returned claim forms against clearly defined policies to establish if DPD is liable for loss and damage in transit, issuing settlement or rejecting where appropriate.
  • Manage customer interactions via telephone and email to ensure customer expectations are always met.
  • Complete ad hoc tasks related to the above when necessary.
Requirements:
  • Proven experience working in a fast-paced customer service environment.
  • Strong communication skills with a confident telephone manner and ability to build rapport with customers.
  • Polite and professional demeanor at all times, with a willingness to go the extra mile to exceed customer expectations.
  • Ability to work as a team player and on your own initiative.
  • Excellent administration skills with the ability to use Microsoft Office/Google programmes.
  • Demonstrate high levels of self-motivation and initiative to effectively problem-solve.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
What We Offer:
  • Holiday trading.
  • Enhanced maternity and paternity package.
  • Free life assurance of 4 x salary on joining the pension scheme.
  • Health Kiosks visiting every location.
  • Vitality at Work.
  • Discounted shopping from 100's of retailers, including up to 5% off supermarket shopping.
  • Milestone Days off to celebrate with your family and friends.
  • Free eye tests and support with the cost of glasses.

DPD Group UK is a continually growing and evolving organization, proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you.