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Claims Agent

2 months ago

Bristol, Bristol, United Kingdom RAC Full time
About the Role

We are seeking a highly skilled and customer-focused Claims Agent to join our dynamic Claims Services Team at RAC. As a Claims Agent, you will play a critical role in supporting our members at the roadside who have been involved in a Road Traffic Accident.

Key Responsibilities:

  • Communicate with members, insurance companies, and internal departments to obtain information required to recover costs.
  • Generate invoices and make future contact with insurers to obtain payment.
  • Ensure all calls and associated activities are logged accurately on the relevant case management systems.
  • Handle files/calls, both inbound and outbound, in line with business processes and regulatory compliance.
  • Maximise all recovery opportunities for the business and meet business objectives through effective information capture and questioning.
  • Handle and resolve complaints over the phone and establish which area of the business the complaint needs to be dealt with.

Requirements:

  • Experience of working within a regulated office environment and experience working within a team in a customer service environment.
  • A high level of empathy and the ability to build rapport with our members.
  • The ability to organise and manage your own workload with minimal supervision.
  • Excellent written and telephone communication skills.
  • A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
  • Experience of working as part of a team to achieve targets, whilst also having the ability to use your own initiative and work to strict deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • FREE RAC Ultimate Complete Breakdown Service from Day One.
  • 25 days annual leave entitlement plus bank holidays.
  • Option to join RAC's Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings.
  • 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
  • Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
  • Confidential personal support service, available 24 hours a day every day of the year for you and any family members aged 16+ in your household.
  • Car salary sacrifice scheme – after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.
  • Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.
  • FREE onsite parking.

Joining RAC:

When you join us, you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus.