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Front of House Assistant

3 months ago

London, Greater London, United Kingdom The Old Vic Full time

We are looking for Front of House Assistants to provide a high quality experience for patrons of The Old Vic.

A full job description can be found below.

Terms


We are looking for Front of House staff who are available to work a minimum of 4 shifts per week, up to 7 shifts per week, to start as soon as possible.

These are
fixed term contracts which will be due to end 20 August 2024, with a possibility of extension.

You will be invited to an Induction Training session ahead of your first shift.

We operate Minimum Shift Contracts (MSCs).

The key terms of MSCs are:

  • On an average performance week we run 8 performances per week (Mon-Sat evenings, and Matinees on Wednesday and Saturday).
  • You will work a fixed number of shifts each performance week (between 5 and 7 shifts per week), between Monday and Saturday.
  • You will be required to work on Saturdays.
  • We run a fortnightly rota which repeats for the duration of the entire run (usually 812 weeks ahead).
  • You may work in either Bar or Usher roles as part of working as a FOH Assistant.
  • You may be able to pick up additional shifts on top of your MSC as overtime.
  • You will be paid in arrears, on a monthly basis.
What's great about working at The Old Vic?

  • Access to interest free travel schemes including Cycle 2 work and Season Ticket loans after your probation period
  • Free therapy from our therapy partner SelfSpace
  • Mental health support via our in house Mental Health Champions
  • Pension scheme with The People's Pension
  • Enhanced sick pay
  • All staff social events
  • Staff discount in Penny and The Old Vic bars as well as discounts in local bars and restaurants
  • Opportunities to get involved with staff clubs and working groups such as the Inclusion Working Group

The job


As front line staff, Front of House Assistants welcome and help our visitors; control entry into each space; supervise the audience during performances and events, serve drinks from the Theatre Bars, and ensure the smooth and efficient running of all the public areas of the Theatre.


Assistants must have full knowledge of the House evacuation procedures and perform all duties to a high standard of customer care in attitude, approach and appearance.


Areas of responsibility

  • Working as part of the Front of House team (Bar and Usher).
  • Welcoming patrons in a polite and enthusiastic manner.
  • Proving patrons with accurate information, correct directions and effective assistance and help, as required in all parts of the House.
  • Assisting customers with access requirements.
  • Assisting with events, specific access performances or other responsibilities (show specific) as required.
  • Maintaining a customer friendly and safe environment in which the public can enjoy the performances.
  • Contributing to the delivery of a great audience experience by providing outstanding service, enhancing our reputation.
  • This is not an exhaustive list of duties and the Theatre's management may, at any time, _allocate other tasks which are of a similar nature or level.

Person Specification
Essential

  • Previous experience of working in a theatre or similar venue in a customer facing role (ideally bar and/or usher).
  • A proven ability to provide a high level of customer service at all times.
  • A proven ability to work collaboratively as part of a team.
  • Able to demonstrate proactivity and initiative.
  • Ability to adapt to changing priorities and demands.
  • Availability to work evenings, matinees and/or weekends

How to apply

  • Uploading your CV and covering letter, explaining why you are interested in the role and working at the Old Vic.

The Process
The recruitment process for this role will be
one _stage_**:

  • 1st stage virtual or in person conversation
The closing date for this role is
midday on Tuesday 18 June 2024.

Equal Opportunities


In the event that we ask you to attend the theatre for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.

We partner with a range of inclusive organisations, to find out more please read our FAQs.

FAQs
Read our recruitment and selection and equal opportunities FAQs here**_._