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Customer Experience Team Lead
3 months ago
Company Description About Avery Dennison**
Avery Dennison is an equal opportunity employer.
As a hands-on leader, you'll be the driving force behind seamless order-to-delivery experiences for our valued customers across EMEA.
You'll collaborate with diverse teams to ensure smooth operations at our High Wycombe site while inspiring your team to provide exceptional customer service.
What You'll Do:
- Lead and Empower: Guide a team of customer service representatives and service contract administrators to achieve peak performance.
- Orchestrate Order Fulfillment: Manage the entire ordertodelivery process, ensuring timely and accurate delivery for customers across EMEA.
- Foster Collaboration: Drive teamwork across functions at our High Wycombe site, ensuring seamless communication and coordination.
- Champion Customer Focus: Build a culture of customercentricity within your team, exceeding customer expectations and resolving issues proactively.
- Drive Continuous Improvement: Identify opportunities to enhance processes, reduce errors, and improve overall efficiency.
- Drive Continuous Improvement: Identify opportunities to enhance processes, reduce errors, and improve overall efficiency.
Qualifications
What We're Looking For:
- Experience leading and motivating a customer service team, ideally in a B2B setting.
- Experience mentoring or guiding colleagues, taking initiative on projects, or showcasing strong decisionmaking skills in customer service settings.
- Fluent English is essential, and another European language is a plus.
- A deep understanding of customer needs and a passion for providing exceptional service.
- Experience with order management systems, inhouse databases, and Google Suite (or similar tools).
- A track record of achieving service level targets and driving continuous improvement.
- Excellent interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
Additional Information
Who we are - Our Story:
Every voice. Every day Eight Values
. One Team
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be.
Avery Dennison is an equal-opportunity employer.
