Customer Service Team Lead

4 days ago

High Wycombe, Buckinghamshire, United Kingdom Avery Dennison Smartrac Full time

About the Role

Avery Dennison Smartrac is seeking a highly skilled and experienced Customer Service Team Lead to join our team in the EU and UK. As a key member of our Customer Service team, you will be responsible for leading a small team of Customer Service Representatives and managing the order-to-delivery process to ensure fast and reliable order fulfillment for customers in the EMEA region.

Key Responsibilities

  • Lead a team of Customer Service Representatives to provide excellent customer service and support to customers in the EMEA region.
  • Manage the order-to-delivery process to ensure timely and accurate order fulfillment.
  • Collaborate with internal teams to resolve customer queries and issues.
  • Develop and implement process improvements to enhance customer satisfaction and efficiency.
  • Provide coaching and training to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Monitor and report on team performance, identifying areas for improvement and implementing corrective actions as needed.

Requirements

  • Fluent English, plus fluency in either French or Italian is required, fluent in both is beneficial.
  • Experience of customer service at supervisor level, preferably within a business to business environment.
  • Experience of managing people and leadership is strongly preferred.
  • Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
  • Experience of liaising with customers / internal departments located outside the UK would be an advantage.
  • Experience of using an Oracle and Google suite packages is preferred.
  • Strong administrative and organisational skills.
  • Demonstrated the desire to progress and take on extra responsibility.

About Avery Dennison Smartrac

Avery Dennison Smartrac is a global leader in the development and production of RFID inlays, labels, and smart cards. We provide innovative solutions for the Internet of Things (IoT), supply chain management, and brand protection. Our products and solutions are used in a wide range of industries, including retail, logistics, healthcare, and more.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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