Head of Customer Experience and Resolution
2 weeks ago
We are seeking a highly skilled and experienced professional to lead our Customer Resolutions team and deliver an exceptional complaints management service that meets the highest standards. As the Head of Customer Experience and Resolution, you will play a key role in safeguarding our reputation while driving improvements across the organisation based on customer feedback and complaint insights.
Key Responsibilities:- Team Leadership: Lead and develop the Customer Resolutions team, ensuring the delivery of top-quartile performance and maintaining a culture of compliance, innovation, and customer-focused service.
- Strategic Partnerships: Work closely with the Assistant Director of Customer Services to deliver on the Customer Strategy, particularly in relation to complaint management and service improvements.
- Complaint Resolution: Investigate and manage stage two complaints, working with customers and service leads to provide effective resolutions and identify actionable insights for improvement.
- Reporting and Analysis: Ensure clear and regular reporting of complaint themes and trends to the Leadership Group, Executive Board, and other stakeholders.
- Process Improvement: Develop processes that facilitate service improvement initiatives and collaborate with senior leaders to implement these changes across the organisation.
- Strategic Vision: Play a strategic role in shaping the future of our customer care services by applying innovative solutions and leading transformation efforts.
- Education and Experience: Degree or relevant professional qualification with significant experience in a highly regulated or social housing environment at a senior management level.
- Complaint Management: Demonstrable expertise in managing complaints and complex case resolution, with a strong understanding of customer care standards in the social housing sector.
- Leadership and Management: Proven track record of leading teams, providing strong performance management, and fostering professional development.
- Data-Driven Decision Making: Ability to make data-driven decisions and lead strategic improvements that enhance the overall customer experience.
- Communication and Negotiation: Outstanding communication and negotiation skills, with experience in delivering clear and impactful reports to senior stakeholders.
- Leadership and Motivation: Strong leadership skills with the ability to inspire and motivate a team to consistently achieve targets.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Pension Scheme: A generous pension scheme with employer contributions of up to 9.5%.
- Family-Friendly Policies: Family-friendly policies, including generous parental leave, sabbaticals, and flexible working options.
- Health Cash Plan: A health cash plan covering various healthcare services.
- Reduced-Hours Opportunity: We welcome applications from candidates interested in a reduced-hours contract, offering up to a 25% reduction from our standard 37-hour work week.
-
Dispute Resolution Solicitor
9 hours ago
High Wycombe, Buckinghamshire, United Kingdom G2 Legal Limited Full timeDispute Resolution Solicitor OpportunityG2 Legal Limited is seeking a motivated Dispute Resolution Solicitor with circa 3+ years of post-qualification experience (PQE) to join our fast-growing team.This is an excellent opportunity for a Solicitor with a background in litigation to work with a high-quality caseload and a supportive environment with clear...
-
Dispute Resolution Solicitor
9 hours ago
High Wycombe, Buckinghamshire, United Kingdom G2 Legal Limited Full timeDispute Resolution Solicitor OpportunityG2 Legal Limited is seeking a motivated Dispute Resolution Solicitor with circa 3+ years of post-qualification experience (PQE) to join our fast-growing team.This is an excellent opportunity for a Solicitor with a background in litigation to work with a high-quality caseload and a supportive environment with clear...
-
Dispute Resolution Lawyer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor OpportunityWe are seeking an experienced Dispute Resolution Solicitor to join our highly reputable team in Buckinghamshire. This is an excellent opportunity to work with a top-tier firm and contribute to the growth and development of our dispute resolution practice.About the RoleThis is a challenging and rewarding role that will...
-
Dispute Resolution Lawyer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor OpportunityWe are seeking an experienced Dispute Resolution Solicitor to join our highly reputable team in Buckinghamshire. This is an excellent opportunity to work with a top-tier firm and contribute to the growth and development of our dispute resolution practice.About the RoleThis is a challenging and rewarding role that will...
-
Dispute Resolution Attorney
9 hours ago
High Wycombe, Buckinghamshire, United Kingdom Brandon James Full timeDispute Resolution Lawyer OpportunityBrandon James, a leading law firm, is seeking a highly skilled Dispute Resolution Lawyer to join their Dispute Resolution Department in South Buckinghamshire. This full-time role focuses on Property Litigation, Civil Litigation, and Contentious Probate, working within a dynamic and supportive team.The RoleThe successful...
-
Dispute Resolution Specialist
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution AssociateAt Douglas Scott Legal Recruitment, we are seeking a highly skilled Dispute Resolution Associate to join our team. As a key member of our litigation department, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.Key Responsibilities:Manage a diverse portfolio of...
-
Dispute Resolution Specialist
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution AssociateAt Douglas Scott Legal Recruitment, we are seeking a highly skilled Dispute Resolution Associate to join our team. As a key member of our litigation department, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.Key Responsibilities:Manage a diverse portfolio of...
-
Dispute Resolution Specialist
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution AssociateAt Douglas Scott Legal Recruitment, we are seeking a highly skilled Dispute Resolution Associate to join our team. As a key member of our litigation team, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.Key Responsibilities:Manage a diverse portfolio of civil...
-
Dispute Resolution Specialist
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution AssociateAt Douglas Scott Legal Recruitment, we are seeking a highly skilled Dispute Resolution Associate to join our team. As a key member of our litigation team, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.Key Responsibilities:Manage a diverse portfolio of civil...
-
Dispute Resolution Lawyer
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor Job OpportunityeNL Legal Recruitment is seeking an experienced Dispute Resolution Solicitor to join its highly reputable dispute resolution and litigation team.About the RoleThis is an exciting opportunity to help lead and develop the dispute resolution practice in a forward-thinking firm that offers hybrid working, career...
-
Dispute Resolution Lawyer
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor Job OpportunityeNL Legal Recruitment is seeking an experienced Dispute Resolution Solicitor to join its highly reputable dispute resolution and litigation team.About the RoleThis is an exciting opportunity to help lead and develop the dispute resolution practice in a forward-thinking firm that offers hybrid working, career...
-
Dispute Resolution Attorney
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Brandon James Ltd Full timeDispute Resolution Lawyer OpportunityA leading law firm, Brandon James Ltd, is seeking a skilled Dispute Resolution Lawyer to join their Dispute Resolution Department in South Buckinghamshire. This full-time role focuses on Property Litigation, Civil Litigation, and Contentious Probate, working within a dynamic and supportive team.Key Responsibilities:Manage...
-
Dispute Resolution Attorney
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Brandon James Ltd Full timeDispute Resolution Lawyer OpportunityA leading law firm, Brandon James Ltd, is seeking a skilled Dispute Resolution Lawyer to join their Dispute Resolution Department in South Buckinghamshire. This full-time role focuses on Property Litigation, Civil Litigation, and Contentious Probate, working within a dynamic and supportive team.Key Responsibilities:Manage...
-
Dispute Resolution Specialist
58 minutes ago
High Wycombe, Buckinghamshire, United Kingdom BCL Legal Full timeDispute Resolution Lawyer OpportunityBCL Legal is seeking a talented and motivated Dispute Resolution Lawyer to join their dynamic team in High Wycombe. This exciting opportunity involves working on a wide variety of complex disputes, including commercial, contractual, and professional negligence matters, while engaging with high-profile clients across...
-
Dispute Resolution Specialist
60 minutes ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution AssociateAs a key member of our team, you will play a vital role in handling complex civil litigation, property litigation, and contentious probate matters. This permanent position offers a highly competitive salary and provides an exciting opportunity to grow and thrive in a collaborative environment.Key Responsibilities:Work on a diverse...
-
Dispute Resolution Lawyer
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor OpportunityWe are seeking an experienced Dispute Resolution Solicitor to join our highly reputable team in Buckinghamshire. This is an excellent opportunity to develop your skills and expertise in a dynamic and award-winning firm.About the RoleThis is a fantastic opportunity to help lead and develop the dispute resolution...
-
Dispute Resolution Associate
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full time**About the Role**We are seeking a highly skilled and experienced Dispute Resolution Associate to join our team at Douglas Scott Legal Recruitment. As a key member of our litigation team, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.**Key Responsibilities**Work on a diverse range of...
-
Dispute Resolution Associate
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Douglas Scott Legal Recruitment Full time**About the Role**We are seeking a highly skilled and experienced Dispute Resolution Associate to join our team at Douglas Scott Legal Recruitment. As a key member of our litigation team, you will play a crucial role in handling complex civil litigation, property litigation, and contentious probate matters.**Key Responsibilities**Work on a diverse range of...
-
Dispute Resolution Lawyer
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom eNL Legal Recruitment Full timeDispute Resolution Solicitor OpportunityWe are seeking an experienced Dispute Resolution Solicitor to join our highly reputable team in Buckinghamshire. This is an excellent opportunity to develop your skills and expertise in a dynamic and award-winning firm.About the RoleThis is a fantastic opportunity to help lead and develop the dispute resolution...
-
Dispute Resolution Specialist
3 days ago
High Wycombe, Buckinghamshire, United Kingdom Brandon James Full timeDispute Resolution Lawyer OpportunityBrandon James is seeking a skilled Dispute Resolution Lawyer to join their Dispute Resolution Department in South Buckinghamshire. This full-time role focuses on Property Litigation, Civil Litigation, and Contentious Probate, working within a dynamic and supportive team.Key ResponsibilitiesManage a diverse range of...
