Customer Care Team Leader
2 months ago
About Us
Mint Velvet is a dynamic and growing business that values its customers and employees. We are committed to creating a culture of excellence, where our team members can thrive and grow.
The Role
We are seeking a highly skilled and experienced Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will be responsible for championing exceptional customer care, ensuring that our customers receive the highest level of service at all times.
Key Responsibilities
- Champion exceptional customer care, ensuring the customer is at the forefront of all decision making
- Provide team support, answering queries and identifying solutions
- Independently resolve complex customer queries and complaints
- Monitor the team's workload and maintain a high level of service awareness
- Identify frictions and improvements in the customer experience, raising issues and feedback as appropriate
- Conduct regular 1:1 and performance reviews
- Work collaboratively with the wider team and contribute to customer care objectives and initiatives
Requirements
- Positive and optimistic outlook
- Resilience - able to roll with change and challenges
- Excellent interpersonal skills, supported with strong written and verbal communication
- A high level of attention to detail and the ability to read between the lines
- A proactive approach and 'can do' attitude
- Strong planning and organisation of work
- Previous experience managing direct reports preferred
What We Offer
- Competitive starting salary and great career prospects in a fast-paced and growing business
- 25 days holiday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
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