Customer Care Team Leader
3 weeks ago
About Mint Velvet
Mint Velvet is a fashion retailer that values customer care and community. We're a collaborative and agile business that prioritizes people, planet, and community.
The Role
We're seeking a Customer Care Team Leader to join our team. As a key member of our customer care team, you'll be responsible for championing exceptional customer care and ensuring the customer is at the forefront of all decision making.
Key Responsibilities
- Provide team support, answering queries and identifying solutions
- Independently resolve complex customer queries and complaints
- Monitor the team's workload and maintain a high level of service awareness
- Identify frictions and improvements in the customer experience, raising issues and feedback as appropriate
- Conduct regular 1:1 and performance reviews
- Work collaboratively with the wider team and contribute to customer care objectives and initiatives
Requirements
- Positive and optimistic outlook
- Resilience - able to roll with change and challenges
- Excellent interpersonal skills, supported with strong written and verbal communication
- A high level of attention to detail and the ability to read between the lines
- A proactive approach and 'can do' attitude
- Strong planning and organisation of work
- Previous experience managing direct reports preferred
What We Offer
- Competitive starting salary and great career prospects in a fast-paced and growing business
- 25 days holiday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
-
Customer Care Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full timeAbout UsMint Velvet is a dynamic and growing business that values its customers and employees. We are committed to creating a culture of excellence, where our team members can thrive and grow.The RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will be responsible for...
-
Customer Care Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full timeAbout UsMint Velvet is a dynamic and growing business that values its customers and employees. We are committed to creating a culture of excellence, where our team members can thrive and grow.The RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will be responsible for...
-
Customer Care Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full time{"title": "Customer Care Team Leader", "description": "Customer Care Team LeaderAt Mint Velvet, we're passionate about delivering exceptional customer experiences. As a Customer Care Team Leader, you'll play a key role in championing our customers' needs and ensuring their satisfaction.Key Responsibilities:Champion customer-centric decision makingProvide...
-
Customer Care Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full time{"title": "Customer Care Team Leader", "description": "Customer Care Team LeaderAt Mint Velvet, we're passionate about delivering exceptional customer experiences. As a Customer Care Team Leader, you'll play a key role in championing our customers' needs and ensuring their satisfaction.Key Responsibilities:Champion customer-centric decision makingProvide...
-
Customer Care Team Lead
6 days ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Mint Velvet. As a key member of our customer care team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesChampion exceptional customer care,...
-
Customer Care Team Lead
6 days ago
High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Team Leader to join our team at Mint Velvet. As a key member of our customer care team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesChampion exceptional customer care,...
-
Team Leader
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Patient Access management team at Buckinghamshire Healthcare NHS Trust. As a key member of our team, you will play a vital role in the development of our modern and patient-focused service.Key ResponsibilitiesLead a team of staff to provide an efficient and effective...
-
Team Leader
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Patient Access management team at Buckinghamshire Healthcare NHS Trust. As a key member of our team, you will play a vital role in the development of our modern and patient-focused service.Key ResponsibilitiesLead a team of staff to provide an efficient and effective...
-
Senior Surgical Team Leader
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Leaders In Care Recruitment Full timeWe are seeking a Senior Surgical Team Leader to become an integral part of a vibrant surgical team within a prestigious private healthcare facility. This rewarding position offers a competitive salary of up to £48,000 along with a range of exceptional benefits, including a private pension scheme, comprehensive private healthcare, adaptable shift schedules,...
-
Senior Surgical Team Leader
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Leaders In Care Recruitment Full timeWe are seeking a Senior Surgical Team Leader to become a vital part of an innovative surgical team within a prestigious private healthcare facility. This rewarding position offers a competitive salary of up to £48,000 along with exceptional benefits such as a private pension scheme, comprehensive private healthcare, adaptable shift schedules, and 25 days of...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob Title: Team Manager Learning Disabilities Supported LivingJob Summary:We are seeking an experienced and dedicated Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of care professionals and ensuring the delivery of high-quality care services to individuals with learning...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob Title: Team Manager Learning Disabilities Supported LivingJob Summary:We are seeking an experienced and dedicated Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of care professionals and ensuring the delivery of high-quality care services to individuals with learning...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob SummaryA challenging and rewarding opportunity has arisen for a skilled and experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of care professionals and ensuring the delivery of high-quality care services to our service users.Key ResponsibilitiesLeadership and...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob SummaryA challenging and rewarding opportunity has arisen for a skilled and experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of care professionals and ensuring the delivery of high-quality care services to our service users.Key ResponsibilitiesLeadership and...
-
Team Leader
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob Title: Team ManagerJob Summary:We are seeking an experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of support workers and ensuring the delivery of high-quality care services to our service users.Key Responsibilities:To develop and implement care plans that meet the...
-
Team Leader
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full timeJob Title: Team ManagerJob Summary:We are seeking an experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of support workers and ensuring the delivery of high-quality care services to our service users.Key Responsibilities:To develop and implement care plans that meet the...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full time{"title": "Team Manager", "description": "Job SummaryWe are seeking an experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of support workers and ensuring the delivery of high-quality care services to our service users.Key ResponsibilitiesLead a team of support workers and...
-
Team Leader
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Affinity Care Recruitment Full time{"title": "Team Manager", "description": "Job SummaryWe are seeking an experienced Team Manager to join our team at Affinity Care Recruitment. As a Team Manager, you will be responsible for leading a team of support workers and ensuring the delivery of high-quality care services to our service users.Key ResponsibilitiesLead a team of support workers and...
-
Team Leader Position
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeJob SummaryBuckinghamshire Healthcare NHS Trust is seeking enthusiastic and motivated individuals to join the Patient Access management team as Team Leaders. This is a key leadership role that will play a crucial part in the development of a modern and patient-focused service.Main ResponsibilitiesLead a team of staff to provide an efficient and effective...
-
Team Leader Position
5 days ago
High Wycombe, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full timeJob SummaryBuckinghamshire Healthcare NHS Trust is seeking enthusiastic and motivated individuals to join the Patient Access management team as Team Leaders. This is a key leadership role that will play a crucial part in the development of a modern and patient-focused service.Main ResponsibilitiesLead a team of staff to provide an efficient and effective...
