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Customer Care Team Leader

2 months ago

High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full time
{"title": "Customer Care Team Leader", "description": "

Customer Care Team Leader

At Mint Velvet, we're passionate about delivering exceptional customer experiences. As a Customer Care Team Leader, you'll play a key role in championing our customers' needs and ensuring their satisfaction.

Key Responsibilities:

  • Champion customer-centric decision making
  • Provide team support and guidance
  • Resolve complex customer queries and complaints
  • Monitor team workload and maintain high service standards
  • Identify areas for improvement and implement changes
  • Conduct regular 1:1 and performance reviews

What You'll Need:

  • Positive and optimistic outlook
  • Resilience and adaptability
  • Excellent interpersonal and communication skills
  • Attention to detail and problem-solving skills
  • Proactive approach and 'can-do' attitude

What We Offer:

  • Competitive salary and great career prospects
  • 25 days holiday
  • Company-funded private health insurance and access to Smart Health
  • Life assurance
  • Discretionary bonus scheme
  • 50% staff discount
  • Interest-free Season ticket loan
  • Bespoke induction support and ongoing development

About Us:

Mint Velvet is a fast-paced and growing business that values its people, planet, and community. We're committed to becoming a more circular and responsible business, and we're looking for talented individuals to join our team.

", "lang_code": "en-US"}