Sales Support Team Lead
17 hours ago
We are seeking a highly skilled Sales Support Manager to join our team at Team Jobs. This is an exciting opportunity for a dynamic individual to lead a team of 6 field-based customer-facing Account Managers.
The successful candidate will have previous experience managing people in a Customer Service, Sales Support, or Sales/Account Management role. They will be responsible for directing and motivating the field-based sales team to high performance levels, in line with company targets and objectives.
The Sales Support Manager will oversee the Customer Development team, who each look after their own designated customer territory. They will be responsible for daily catch-up's/check-in's, assisting with diary management, and helping with any customer-related issues.
Key Responsibilities:
- Oversee the 6 field-based Customer Account Managers
- Direct and motivate the field-based sales team to high performance levels
- Daily check-in's with Customer Account Managers and agreeing their weekly diary/planned customer visits
- Help with route planning and diary management, where needed
- Help out with stock ordering for customer visits
- Handle any customer queries that may come in and need resolution
- Periodic visits to customers alongside the Customer Account Managers
- Trade show attendance and support as and when required
- Administrative support at all Head Office meetings
- Occasional administrative support to the Sales and Marketing team
What you'll bring:
- Full, clean UK Driving License
- Able to get to High Wycombe easily each day
- Happy to travel approximately 3 times per month (all fully paid for)
- Ideally 2 years' plus experience of managing people in either a Customer Service, Sales Support, or Sales/Account Management role
- A great customer service approach, with the drive to go that extra mile
- Commercially aware, with the ability to spot opportunities/respond accordingly
- Strong organisational and presentation skills
- Excellent attention to detail
- Ability to communicate at all levels and cross-functionally
- An excellent team player, also capable of working independently
Staff benefits include:
- Employee recognition scheme
- Employee socials
- 25 days annual leave, plus Bank Holidays
- Pension
- Free parking
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