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Ticketing Assistant

4 months ago

London, Greater London, United Kingdom Crystal Palace FC Full time

Job Location Selhurst

Contract Type Full-time

Salary/ ROP Competitive


To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated team as well as support the documentation and continuous improvement of all relevant processes and procedures.


You will be responsible for

  • Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the backoffice processes and identifying new opportunities for development
  • Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process
  • Supporting the reconciliation of complimentary match tickets on a matchbymatch basis
  • Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff
  • Developing a comprehensive knowledge of all appropriate Club products and services.
  • Managing any other related projects as defined by the Ticketing Manager
  • Other duties and responsibilities as required by line manager
  • Upholding and promoting the Club's policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

You will have

  • Previous experience in customer service
  • Effective communication skills
  • Knowledgeable and understanding of ticket sales process and procedure

You are

  • Customer focussed with exceptional customer sales and service skills
  • Proactive and engaging
  • Calm under pressure
  • High work commitment
  • Extremely organised with the ability to perform under tight deadlines
  • Flexible with working hours and able to work weekends and evenings as the fixtures require

What you'll get in return.

  • Competitive salary
  • High level of responsibility from day one


At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed.

Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.


Job Types:
Full-time, Permanent

Schedule:

  • 8 hour shift
  • Day shift
  • Overtime
  • Weekends only

Experience:

  • Customer service: 1 year (required)

Work Location:
One location