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London Ticketing Manager

2 months ago

London, Greater London, United Kingdom Rail Delivery Group Full time
Job Title: London Ticketing Manager

This role is responsible for ensuring consistently excellent service delivery to Operators, particularly by TfL, but also by Cubic and other TIS suppliers. The purpose of this job is to support the industry in developing practicable and cost-effective commercial solutions to future ticketing requirements.

Key Responsibilities:
  • Support the development and delivery of the CPAY/PAYG customer proposition on behalf of TOCs.
  • Liaise with TfL over ongoing plans to improve the customer and commercial proposition of PAYG and CPAY.
  • Monitor TfL's delivery of PAYG and CPAY services to the TOCs in accordance with key commercial agreements.
  • Shape the development of service delivery for future ticketing developments.
  • Act as primary liaison between TfL's Project Team, RDG subject matter experts, and suppliers.
  • Support the London Agreements Manager in negotiations with TfL, senior TOC representatives, DfT, and other stakeholders.
  • Ensure the Oyster PAYG and TfL CPAY contracts are kept up to date.
  • Represent TOCs during the TfL fares revision implementation period.
  • Manage and support the Joint Smartcard Group.
  • Support in writing papers and reports, present issues for discussion, and assist in preparing agendas for London Agreements Committee and other relevant governance and working groups.
Requirements:
  • Working knowledge and experience of the PAYG/CPAY Agreements and associated Services Agreement.
  • A good understanding of the DfT's smartcard strategy and Fares, Ticketing & Retail reform.
  • Understanding of the commercial agreements relating to Smartcards between RDG, TfL, and DfT.
  • The ability to work in a team environment and nurture strong cross-functional relationships.
  • Proficiency in using Project Planning software and experience managing multiple projects or tasks simultaneously.
  • Experience of working/responding independently and dealing with unforeseen problems and circumstances.
  • Proficiency in using Microsoft Office applications to an advanced level.
  • Proven experience in analysing complex data and presenting actionable business cases.
Benefits:
  • 30 days annual leave.
  • 75% reduction on UK rail travel.
  • Reduced international rail travel.
  • Interest free season ticket loan.
  • Contributory defined benefit pension scheme.
  • Give As You Earn scheme.
  • Subsidised private medical care.
  • Healthcare cash plan scheme.
  • Employee Assistance Programme scheme.
  • Flexible working.
  • 30 weeks full pay for maternity, adoption, and shared parental leave.
  • Personal Development Days.
  • Employees may sell up to a maximum of five days' leave.