London Front Desk Manager

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time

We are seeking an exceptional Front Desk Manager to join our team at Imperial London Hotels. Located in the heart of Bloomsbury, our hotel offers a unique blend of traditional charm and modern amenities.

As a Front Desk Manager, you will be responsible for leading our front office team, ensuring seamless guest experiences, and maintaining high-quality standards. Your expertise in conflict resolution, effective time management, workload prioritization, and individual staff development will be essential in supporting our staff and driving business success.

With a thorough understanding of hotel facilities and processes, you will contribute to a culture of high-quality standards, relationship building, customer service, and selling techniques. Your ability to provide support, information, and guidance to new staff members will be crucial in ensuring they integrate and operate in accordance with company procedures and expectations.

Key responsibilities will include:

  • Checking all arrivals for the next day and 3 days in advance, checking guests in/out, and taking payments.
  • Supporting staff through conflict resolution, effective time management, workload prioritization, and individual staff development.
  • Maintaining a thorough understanding of hotel facilities and processes and contributing to a culture of high-quality standards for relationship building, customer service, and selling techniques.
  • Providing support, information, and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
  • Ensuring that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

We are looking for a personable and engaging individual with great communication skills, both internal and external. As a natural leader, you will be able to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, calm under pressure, and able to work both independently and as part of a team are essential requirements.

As a valued member of our team, you will enjoy a range of benefits, including:

  • 28 days' holiday pro-rata increasing with length of service up to 33 days.
  • Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • £300 Refer a Friend Scheme.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan/Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Mental health first aiders support & well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.

Career and Development Benefits:

  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

Estimated salary: £27,000 per annum based on a 40-hour week, with opportunities for overtime and bonuses. Apply now to join our team and take the first step towards an exciting and rewarding career with Imperial London Hotels

Salary: £27,000 per annum based on a 40-hour week, with opportunities for overtime and bonuses. We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and a cover letter, via our website.

Benefits:

  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • £300 Refer a Friend Scheme.
  • Employee recognition.
  • Employee awards.
  • Social events.
  • Interest-free Season Ticket Loan/Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Mental health first aiders support & well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.

Location: Bloomsbury, London.

About us:

  • We are an independent and family-owned hotel group with a unique heritage and culture.
  • We operate seven 3 & 4-star hotels in the heart of Bloomsbury, London.
  • We have a strong commitment to providing exceptional service to our guests and a supportive work environment for our staff.

Apply now to join our team and take the first step towards an exciting and rewarding career with Imperial London Hotels

£27,000 per annum based on a 40-hour week, with opportunities for overtime and bonuses. We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and a cover letter, via our website.

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