Travel Ticketing Operations Manager

7 hours ago

London, Greater London, United Kingdom CV-Library Full time
Travel Ticketing Manager Job Description

We are seeking an experienced Travel Ticketing Manager to join our luxury travel company in London. This well-known travel firm offers a range of holiday types from adventure to tailormade holidays.

Key Responsibilities:
  • Manage and support the operation of the ticketing team to provide accurate, efficient, and professional ticketing support.
  • Effectively manage a small team of ticketing executives to achieve high-quality results.
  • Develop processes to fully utilize GDS functionality, improve efficiencies, and provide exemplary service to internal and external clients.
  • Work in partnership with commercial air support to deliver a global group air strategy.
  • Manage fare distribution through Amadeus FareXpert.
  • Provide air training support to the in-house training team.
  • Report on air-related issues using GDS and internal reservation systems.
  • Issue, revalidate, re-issue, and exchange tickets.
  • Process and apply for refunds, assist with BSP reconciling, and handle ADMs/ACMs.
  • Book business travel arrangements and provide high-quality professional support.
Requirements:
  • Team leader/manager experience within an air team within the travel industry is essential.
  • Expert understanding of Amadeus Selling Platform Connect.
  • Experience working within a tour operator.
  • Accredited ticketing qualifications.
  • Ability to effectively communicate across all levels of a travel business.
  • Encourage, develop, and mentor direct reports.
What We Offer:
  • Competitive salary plus commission or annual bonus plan.
  • Hybrid working.
  • Parental leave.
  • Discounted trips.
  • Company pension.
  • Life assurance.
  • Employee Assistance Program.
  • Recruitment referral bonus.
  • Discounted gym membership.
  • Cycle to work scheme.
  • Season ticket loans.
  • Regular social events.

Please note that only suitable travel candidates with management and ticketing experience based in the UK will be contacted for this post.

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