Travel Operations Supervisor

7 days ago

London, Greater London, United Kingdom Gray Dawes Travel Full time
About Gray Dawes Travel

Gray Dawes Travel is a multi-award-winning global travel management company with a strong presence in the UK, Netherlands, Australia, and the US. Established in 1865, we've been at the forefront of innovation, using technology to drive growth and evolution.

Our Culture

We're not just a travel company - we're an extension of our clients' organizations. We understand the importance of culture, brand values, and business objectives in delivering exceptional service. Our people are at the heart of our business, and we're committed to creating a high-touch, high-tech, high-content experience for our clients.Job Opportunity

We're seeking an experienced Team Supervisor to join our Out of Hours team, working remotely from home. As a key member of our team, you'll be responsible for setting and communicating operational service standards, managing day-to-day operations, and identifying areas for improvement.

Key Responsibilities
  • Set and communicate operational service standards in line with company policy and objectives.
  • Manage day-to-day operations, including absences, rotas, and holidays.
  • Identify and agree individual and team service targets and performance objectives.
  • Monitor and review performance indicators, taking action when standards are not met.
  • Establish and implement best operational working practices, policies, and processes.
  • Work closely with Account Managers to review and improve service standards.
  • Measure and report on team performance against client Service Level Agreements.
Requirements

We're looking for a motivated and passionate individual with previous experience in business travel. You'll need a thorough understanding of corporate travel fares, excellent telephone manner, and great attention to detail. Ability to interpret and report on data is also essential.

What We Offer
  • Competitive annual leave and bank holidays.
  • Hybrid working.
  • Group Life Cover.
  • EAP Scheme.
  • Pension Scheme.
  • Travel Discounts.
  • Shopping discounts.
  • Christmas Savings Scheme.
  • Season Ticket Loans.

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