Ticketing and Sales Manager

1 week ago

London, Greater London, United Kingdom The Lost Estate Full time
{"title": "Ticketing and Trade Sales Manager", "description": "About the Role

We are seeking an experienced and highly organized Ticketing and Trade Sales Manager to join our team at The Lost Estate. As a key member of our sales team, you will play a crucial role in the successful execution of our ticketing and sales strategy.

As a seasoned sales professional, you will have a proven track record in high-end hospitality venues, theatre, or events, with experience in driving trade, group, and corporate sales. You will be passionate about the arts and hospitality and believe in our mission of bringing TLE's immersive experiences to the widest audience possible.

You will have a strong commercial mindset, excellent communication and interpersonal skills, and the ability to work collaboratively with diverse teams. You will be proactive, flexible, and able to work evenings, weekends, and holidays as required.

Key Responsibilities
  • Proactively develop and implement contracts for third-party and travel trade sellers, establishing and maintaining positive commercial relationships to help increase revenue.
  • Proactively target companies and organizations to increase group sales, to be responsible for driving group sales direct to consumer and manage this process end to end.
  • Deputize when required for the Head of Sales and Ticketing.
  • Strategize new ticketing opportunities and partnerships for TLE.
  • Assist in the management of guest retention and growth, including database management, superfan growth, and complaint resolution.
  • Compile and distribute weekly sales reports and assist with data tasks when required.
  • Complete venue and sales capacity management.
  • Actively seek out new opportunities and spot gaps in the current operation where more income can be generated.
  • Liaise between departments to support guest requests and changes.
  • Manage all aspects of group and corporate bookings.
  • Assist with ticket system builds, including event builds, discount codes, and others as and when required.
  • Assist with staff scheduling when required.
  • Assist with daily and weekly ticketing team tasks, including responding to queries over the phone and via email as required.
Requirements
  • Hands-on approach to sales with experience of achieving targets.
  • Current networks of commercial relationships - you come with a 'black book.'
  • Skilled in monitoring finances for the development of concise reporting and sales projections.
  • Ability to communicate and work effectively across teams and with a variety of people internally and externally.
  • Effective sales and relationship building skills.
  • Managing processes, including the configuration of events, installing updates, designing new reports, fixing technical problems, and liaising with the system provider and other suppliers.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Commercial mindset.
  • Ability to perform well under pressure and great problem-solving skills.
  • Adaptable to change and possess a willingness to embrace innovative ideas and new processes.
Desirable
  • Previous experience with Klaviyo or other marketing automation platform.
  • Previous experience with Line-Up or ticketing and database systems.
", "lang_code": "en-US"}

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