Apprentice Administrator

1 week ago

Birmingham, Birmingham, United Kingdom University of Birmingham Full time

Position Details
Finance Office

Location:
University of Birmingham, Edgbaston, Birmingham UK

The full time starting salary is £18,698 per annum

From 1 November 2023 the salary will increase to £20,693 per annum, with progression after 12 months in post to £25,866 per annum

Apprentice Band 400

Full Time, Fixed term contract for 18 months

Apprenticeship Standard:
Level 3 Assistant Accountant

Closing date: 17 September 2023

Our offer to you
People are at the heart of what we are and do.


The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.


We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.


We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.


Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.

We therefore welcome discussions on all forms of flexible working.

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.


The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Apprenticeship context


The apprentice will be based in one of the transaction services teams and may be required to move between teams from time to time as need arises.


The apprentice will learn about transactional processing and first line query resolution relating to the payment of invoices, collection of income, and processing of expenses.

The apprentice will learn to process transactions with due regard to the University's Financial Regulations, departmental processes and policy, and relevant external regulations.


This post will learn to provide advice and guidance to service users, by liaising with internal departments, students, external suppliers and customers, and other third party contacts.

The post holder will develop skills to resolve queries and support Senior Transaction Services Administrators.


The role requires sound IT skills, a basic knowledge of accounting concepts and strong communication skills to ensure that services can be professionally delivered and good relationships are maintained.


Apprenticeship summary
To provide proactive administrative support in the relevant department, working as part of a team or on own initiative.

You will have the ability to manage your work without needing to refer to others for most of your time.

In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.

Administrators may work in any area of the University; with large groupings in HR, Finance, and School/College Hubs.


You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team.


Main duties the apprentice will learn

  • To act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
  • Regularly communicate relevant information to students, staff and external contacts.
  • Provide administrative support for diary or event planning.
  • Process data (which may be financial, HR, studentrelated or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
  • Use a variety of complex Un

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