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Lead Service Designer
3 months ago
Your new company
a Government Department is looking for a Lead Service Designer to help transform the department's end-to-end services into world class products and services for UK businesses and international investors looking to export from the UK or invest into it.
Your new role
- Help your colleagues across the department understand their users, make sense of their own processes and identify where things are failing in existing services.
- You will also look for opportunities to create new services and processes.
- You'll work alongside and with user centred multidisciplinary teams including researchers, developers, business analysts, and interaction designers and will bring a wide view of the landscape as well as be the voice of the user and business.
- You'll collaborate with policy teams, trade advisors, senior managers, product managers and service owners to help understand and communicate the complexities of our services.
- You will create visions, strategies and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make/understand key decisions.
What you'll need to succeed
- You will be an experienced Service Designer who can work with mínimal support while influencing and mentoring others.
- Experience of service design within large organisations
- Interpreting technical and stakeholder needs and communicating them verbally and visually in a way that is compelling to both the team and stakeholders
- Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
- Creating meaningful metrics and translating data into insights to inform decisions
- Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
- Knowledge of a range of research and design methodologies from workshops, design sprints and co design to contextual research and data analysis
- Can influence important senior stakeholders and know how to direct the strategic approach for stakeholder relationships, establishing and promoting the meeting of stakeholder objectives.
What you'll get in return
This is a fantastic opportunity to join a high-profile Public Sector client and build on your Service Designer experience.
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
