Lead Service Designer

2 months ago

London, Greater London, United Kingdom WongDoody GmbH Full time
Lead Service Designer

WongDoody GmbH is seeking a highly skilled Lead Service Designer to join our team. As a key member of our service design team, you will play a critical role in shaping and improving the end-to-end experiences for our customers.

Key Responsibilities:
  • Lead service design initiatives across the organization, developing and implementing strategies that align with business objectives and customer needs.
  • Collaborate with cross-functional teams, including strategy, product design, development, and BA, to deliver top-quality strategic and creative outputs on projects and accounts.
  • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables.
  • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables.
  • Contribute to the development of service design practice tools, methodologies, and applications, and inspire innovative approaches and techniques.
Requirements:
  • Experience working at leading digital agencies within a senior-level Service Design, Experience Strategy, or UX role.
  • A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies.
  • Excellent communication and stakeholder management skills, including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships.
  • A solid understanding of other disciplines, such as client engagement, technology, delivery, UX, and strategy, needed to create brilliant experiences.
What We Offer:
  • Private Medical Insurance
  • Life assurance
  • Pension
  • Cycle to Work
  • Summer Hours
  • Employee Assistance Program
  • Hybrid Working providing flexibility to work from our fabulous studio in Old Street and from home.

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