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Lead Service Designer

2 months ago

London, Greater London, United Kingdom Pontoon Full time

Pontoon is a leading employment consultancy that empowers individuals to thrive in the workplace. We foster an inclusive environment where diversity is celebrated and everyone has the opportunity to succeed. Our client, a prominent financial institution in London, is seeking an accomplished Lead Service Designer to join their team for a 6-month fixed-term assignment. As an employee of Pontoon, you will work on-site with the client, enjoying a strong salary, comprehensive benefits, and opportunities for growth and development. The ideal candidate will have expertise in designing customer-centric experiences, with a strong understanding of Agile methodologies and Figma. They will lead the design community, creating a culture of innovation and collaboration. Key responsibilities include customer journey mapping, service blueprinting, creative workshop facilitation, and co-creation. The successful candidate will work closely with data and design analysts to define metrics and inform the continuous improvement of services. If you are a seasoned Service Designer with a passion for delivering exceptional user experiences, we encourage you to apply with your CV.