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Administrator Part-time
3 months ago
Purpose:
To provide professional, comprehensive and flexible administrative support to the Business Support team.
Main Responsibilities
- To undertake any such duties as required consistent with the nature of the role in support of the business support team
- To process decommissions requested by retailers, finance and the business for all PayPoint Products
- To chase for outstanding equipment to be returned
- Ensure stock requests are processed in a timely manner
- To raise charges for the balance of contract and process refunds when required
- Liaising with 3rd party suppliers to arrange collections of equipment
- Ensure accuracy when raising charges and issuing communications around balance contract
- Ensure that all documents and letters are produced with the correct content and format
- To be able to deal with complaints from retailers in the appropriate manner
- To identify and recommend new or improved working practices to ensure the success of the role
- To maintain an audit trail of communication activities on the PayPoint systems and associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection
- To work to deadlines and respond in a flexible way to the changing demands of the business
- Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
- To cross train on other roles within the Business Support team to cover during peak period and times of absence.
Attributes
- Ability to deal with complaints
- Good organisational skills with the ability to work in a busy environment and undertake a number of tasks simultaneously
- High level of accuracy and attention to detail
- Excellent written and verbal communication skills
- Have a flexible, proactive and creative approach
- Ability to work as an individual but also as part of a team
- Ability to work in a fast paced environment and perform well under pressure
- Flexible and adaptable to change
3 hours x 4 days and 4 hours x 1 day
Description
To undertake any such duties as required consistent with the nature of the role in support of the business support team
Key Responsibilities
To provide professional, comprehensive and flexible administrative support to the Business Support team.
Job Type:
Part-time
